No "MetastormAdministration" ???

Seth Dailey

Everytime I load, it gives me an error "Admin Tools Service Error". Might have something to do with recent update to 9.0.3

 

I tried to hack past it and it loops me back.  Anyone knwo what the heck is going on???

Alan Beebe

Has anyone come up with a solution to this?  I have a new installation of v9.1 SR1 and I get this same error.  I am on a VM Win Server 2003 Enterprise SP2.  I had a hard time getting it ro run in the first place, but I can now log into the main page, but not the administration page.  I had to turn the 64 bit ASP.Net back on, but do I need to go back to teh 32bit .Net framework?

 

Thanks

 

Alan

Jerome_Pearce

There are a few possible causes & solutions:
http://metastorm.processmapping.com.au/post/Error-while-trying-to-get-metastormadministration-tools-4310957
http://metastorm.processmapping.com.au/post/MetastormAdmin-5699145
http://metastorm.processmapping.com.au/post/Error-while-trying-to-get-metastormadministration-tools-4310957?trail=30
http://metastorm.processmapping.com.au/post/Cant-log-in-to-MetastormAdministration-4742229
http://metastorm.processmapping.com.au/post/Admin-Tools-Service-Error-The-Remote-server-returned-error-%28401%29-unauthorized-4409163

Neil_Hudspeth

I had the same issue.  It was down to changing the Windows password that the account used.  To fix it, I followed the following steps:

 

Open IIS->MetastormAdministrationSVC->Click on Authentication->Click on Anonymous Authentication ->Select Edit and then click on the Set button.  Enter the username and password of the account it is to run under.

 

Restart IIS.