Configuration Error

Hi guys,

After installed the Metastorm V9.1, i get an awful error message when i try to access the login page thru web client.

Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: The remote server returned an error: (404) Not Found.

Source Error:

Line 131:
Line 132:
Line 133:    http://KLVMSRV01/escripts/EngineServiceConfig.xml" defaultEngineService="Metastorm BPM Server" description="Retrieves membership data from the Metastorm BPM repository">
Line 134:
Line 135:

from the event log:

Event code: 3008
Event message: A configuration error has occurred.
Event time: 4/24/2012 11:56:31 AM
Event time (UTC): 4/24/2012 3:56:31 AM
Event ID: bf4d9514e8c64cb6979951462f8be53c
Event sequence: 22
Event occurrence: 1
Event detail code: 0

Application information:
    Application domain: /LM/W3SVC/1/ROOT/Metastorm-1-129797133236411334
    Trust level: Full
    Application Virtual Path: /Metastorm
    Application Path: C:\Program Files (x86)\Metastorm\BPM\Web\
    Machine name: KLVMSRV01

Process information:
    Process ID: 3096
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
    Exception type: ConfigurationErrorsException
    Exception message: The remote server returned an error: (404) Not Found. (C:\Program Files (x86)\Metastorm\BPM\Web\web.config line 133)

Request information:
    Request URL: http://localhost/Metastorm/Default.aspx
    Request path: /Metastorm/Default.aspx
    User host address: ::1
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
    Thread ID: 3
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at System.Web.Configuration.ProvidersHelper.InstantiateProvider(ProviderSettings providerSettings, Type providerType)
   at System.Web.Configuration.ProvidersHelper.InstantiateProviders(ProviderSettingsCollection configProviders, ProviderCollection providers, Type providerType)
   at System.Web.Security.Membership.Initialize()
   at System.Web.Security.Membership.get_Providers()
   at Metastorm.Web.Security.BpmAuthenticationModule.Init(HttpApplication context)
   at System.Web.HttpApplication.InitModulesCommon()
   at System.Web.HttpApplication.InitInternal(HttpContext context, HttpApplicationState state, MethodInfo[] handlers)
   at System.Web.HttpApplicationFactory.GetNormalApplicationInstance(HttpContext context)
   at System.Web.HttpApplicationFactory.GetApplicationInstance(HttpContext context)
   at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)

My BPM engine server specs: windows server 2008 r2 x64

My database server specs: windows server 2008 r2 x64 and SQL server 2008 r2

I have no idea what's wrong with it.

anyone can help me? it's very urgent.'

Rgs,

Chun

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Comments

Cutura_Sascha

Hi,

did you check if the Engineserviceconfig.xml is in the c:\program files(x86)\metastorm\bpm/iisextension folder?

Can you check in IIS if your virtual directory escripts exists and is pointing to this folder?

What happens when you just enter the http://KLVMSRV01/escripts/EngineServiceConfig.xml address bar of you browsers? What happens when you just try http://localhost/escripts/engineserviceconfig.xml?

You can alternatively use the file path to the xml file in the web.config.

/EngineServiceConfig.xml" defaultEngineService="Metastorm BPM Server" description="Retrieves membership data from the Metastorm BPM repository">

If you still have problems to fix please contact BPSSupport@opentext.com to arrange a webex.

I hope this helps.

Sze Chun Tan

when i try either http://KLVMSRV01/escripts/EngineServiceConfig.xml or http://localhost/escripts/engineserviceconfig.xml, it's no good.

i did tried with physical path too, i don't get the error as reported but the login page is loaded without css and it's ugly.

now i am refresh my server and reinstall all over again.

i will contact BPSSupport@opentext.com for webex as soon as possible.

Sze Chun Tan

when i try either http://KLVMSRV01/escripts/EngineServiceConfig.xml or http://localhost/escripts/engineserviceconfig.xml,

i get the error

HTTP Error 404.3 - Not Found

i attached the screenshot

Tony Wheeler

Hi Chun,

Please verify that you can navigate to the location of your EngineServiceConfig.xml in the browser (it's in line 133).

http://KLVMSRV01/escripts/EngineServiceConfig.xml

If you cannot, try the fully qualified domain name instead of just KLVMSRV01. If you can't navigate then something is wrong in IIS. I would verify that ISAPI and CGI extensions are "Allowed" at the website level.

Failing that, try the cabinet location of that file (something like C:\Program Files (x86)\Metastorm\BPM\IIS extensions\EngineServiceConfig.xml)

Sze Chun Tan

Tony, Thanks for your feedback.

I try browsing http://KLVMSRV01/escripts/EngineServiceConfig.xml in IE, but end up giving me the error as attached in my previous post.

during one of the installation attempt, i go with physical location. Yes, I can browse the login page, but the display is inorder, it seems without the CSS.

I will try again with your suggestion by making sure that ISAPI and CGI extensions are "Allowed" at the website level.

Sze Chun Tan

it's still showing the same error after the ISAPI and CGI extensions are "Allowed" at the website level.

I don't know what went wrong.

Jacob_Eastman

This sounds like your MIME types are not configured to allow IIS to serve .xml files.

XML files are not handled by .dlls or processed by IIS but they do require a MIME type.

McGaw_Phil

Regarding the CSS not loading, it might be worth checking your IIS setup.

I had something similar on an install, and I had to add the feature "IIS 6 Metabase Compatibility" so that it could serve up static content.

This is within Server Manager --> Roles --> Web Server (IIS) --> Role Services.

Also for the 404 error, it could be that your browser doesn't know how to render an ASPX page, so running aspnet_regiis might do the job.

C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727: aspnet_regiis -i

Jacob_Eastman

If the images and .css are not loading it may be that you did not install the Static Content feature for IIS. If this is the case, then IIS will be unable to server any static files ie .jpg, .xml, or .html.

Sze Chun Tan

Thanks for the feedbacks.

I could not wait for the metastorm webex, so I went on to reinstall the server and reinstall Metastorm v9.1

I suppose the missing components are Application server and its features? as I noticed that in my working development server.

and it's working now. I can login and start engine, deploy.