WorkDesk 9.21 reports "Could not load automation project"

Alan Hitchings

By David Berglund

 

Hi,

I have a few VBA projects that were created over time, and they work great except my most recent VBA. It works fine on my development system and in production, but fails to load on my training environments. The only difference I know of is that the training room is running 9.21 client, while the other environments are r10. This particular VBA is the only one affected though. Any ideas?

Alan Hitchings

By David Berglund

Was that VBA developed using a 9.21 or r10 client? If it was developed with r10, this error will be seen on r9. VBA projects contain information about the client objecct model from the version of WorkDesk that it's developed on. If you develop a VBA on r10, it will include some object model information that 9.21 doesn't understand- and the projecct will fail to load as you describe.

To correct this, copy your project code into a VBA project on WorkDesk 9.21. The object model is forward compatible, so projects created on 9.21 will also work on r10 and later releases of Execute360 WorkDesk.