Case360 Administrator Job Description

Alan Hitchings

By Abrice

 

I wanted to ask if anyone knew of a Case360 Administrator job description or list of duties performed only by the Administrator and not a Developer. I checked the support site with no luck so I thought I would ask the Community for their help.

Thanks, in advance!

Alan Hitchings

By SABITRE RODRIGUEZSABITRE RODRIGUEZ

 

Just so others can see a response to this question...

Email reply from Case360 - Q&A noreply@community.global360.com  -----  Replied to by Dana Khoyi

That’s a good question, I’ve never really thought about it.

Just off the top of my head, the responsibilities of a Case360 administrator could/would include:

• Managing storage resources – make sure that the filestore storage plans are not filling up. Arrange for and configure additional storage capacity as needed.

• Managing database (usually handled by a DBA) – making sure that the database server has enough disk and monitoring CPU usage levels.

• Managing CPU capacity – making sure that the CPU consumption on the servers making up the server farm stay below reasonable limits . Arrange for and configure additional servers as needed.

• Monitor server logs – look for exceptions that may indicate problems

• Manage Security – while most C360 systems rely on an external authentication system, some do not and the administrator will need to add/remove users. Even those that do, often use application specific data with users based on their roles.

• Application specific needs – many applications have tables that need to be maintained (e.g. BugTrack had the list of products and components that needed to be kept up to date)

Probably not a complete list, but it’s a start.

-- Dana

Dana Khoyi

VP of Product Development, Global 360

Alan Hitchings

By Mark Miller

 

Let me do a little investigation and find someone who can help with this.

 

Mark Miller, @EUSP
Global 360
Chief Community Officer and SharePoint Evangelist
New York City, NY

Alan Hitchings

By Abrice

 

Thank you so much! This is much more than I did have and it's a great start...thank you again!

If anyone thinks there is more value to add, please let me know.

Kindest Regards

Andrew