Can we increase the Tempo logging level?

Mike_Brigham

We have an issue whereby External users do not get sent a "welcome" email when added to a Share for the first time.
The user is added to OTDS and receives notification for any subsequent shares they are added to.
It is the initial "welcome" email only that we have issues with.
The gateway log does not really tell us much information, in fact we get just one line when the user is added:

2014-09-06 06:18:03.091 INFO com.opentext.otag.rest.impl.UseradminImpl - trusted provider ContentServer created user mikebrigham@gmail.com

Is there any way to increase the Tempo logging level to help us trouble shoot this issue?
We know the Tempo server can send emails via SMTP, it just seems to not be creating the "welcome" email.

Andre_Kusuma

The issue has been resolved with the following:

1. Connection parameters should use CWS URLs instead of les-services
2. Group Attribute mapping in the CS resouce Type=oTType
3. User Attribute Mappings in the CS resource Type=oTType

These settings have been set by default starting from OTDS 10.5 Patch 2 and above.

Additionally we added the Cross Trust between OTCS Partition to OTAG Resource and vice versa.