Error Connecting to Appworks

Pradeep Tekkey

Hello, after installing the Appworks gateway when I try to connect to the Admin URL http://:8080/gateway

I get "Internal Error".

The gateway.log file has the following error. Please advise hot to fix it.

2014-10-09 16:30:03.636 ERROR  com.opentext.otds.client.WebServiceOtdsCallerV2  - Error Code=1001 message=The resource doesn't exist. 291d4bbf-2489-4225-9e0f-0cb1ecddd94d
2014-10-09 16:30:03.636 ERROR  com.opentext.otag.auth.IdentityService  - Could not initialize OTDS identity service--OTAG login may not function; expect to see further errors.
com.opentext.otds.OtdsException: Error Code=1001 message=The resource doesn't exist. 291d4bbf-2489-4225-9e0f-0cb1ecddd94d
at com.opentext.otds.client.WebServiceOtdsCallerV2.checkWebServiceV2Response(WebServiceOtdsCallerV2.java:578)
at com.opentext.otds.client.WebServiceOtdsCallerV2.otdsActivateResource(WebServiceOtdsCallerV2.java:156)
at com.opentext.otds.client.OtdsClient.activateResource(OtdsClient.java:653)
at com.opentext.otag.auth.OtdsInstaller.reactivateOtdsResource(OtdsInstaller.java:443)
at com.opentext.otag.auth.OtdsIdentityService$ClientHolder.<clinit>(OtdsIdentityService.java:186)
at com.opentext.otag.auth.OtdsIdentityService.getClient(OtdsIdentityService.java:203)
at com.opentext.otag.auth.OtdsIdentityService.auth(OtdsIdentityService.java:224)
at com.opentext.otag.auth.IdentityService.authorize(IdentityService.java:128)
at com.opentext.otag.rest.impl.AuthImpl.auth(AuthImpl.java:95)
at com.opentext.otag.rest.v1.Auth.auth(Auth.java:58)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205)
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302)
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1511)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1442)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381)
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.opentext.otag.rest.util.JsonpFilter.doFilter(JsonpFilter.java:67)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
2014-10-09 16:32:49.058 INFO   com.opentext.otag.rest.util.JsonpFilter  - A warning about POST requests is expected due to jsonp filtering, and can be safely ignored.
2014-10-09 16:45:45.196 INFO   com.opentext.otag.rest.util.JsonpFilter  - A warning about POST requests is expected due to jsonp filtering, and can be safely ignored.

Andre_Kusuma

Hi Pradeep,

Did you install the built-in OTDS or did you connect to existing OTDS? did you see the resource from the OTDS Admin page or Admin Client?

Regards, Andre

Pete_Oliver

It may be an incomplete installation. If this is a fresh install, and you chose to use the "Embedded" directory services, you can revert to a clean state (ready for re-init) with the following:

Shut down tomcat, delete all directories under <tomcat home>/otds/ EXCEPT 'install', and delete all files from <tomcat home>/conf/Catalina/localhost/.