Accessing ECM Everywhere from External Networks

Tyler Ford

Currently, ECM Everywhere can be accessed through our company's network but when I try to access ECM Everywhere from for example, my home network, it returns the error "The server could not respond, please try again later" As I am not a firewall person could this be the reason for the error and if it is, what do I need to have our firewall guy take a look at?

I am using AD synchronization for logging into the app.

Curtis_Mutter

Yes - this would be something to discuss with your IT department. The AppWorks Gateway needs to be accessible from the internet in order to access ECM Everywhere directly from your home network, or you would need to establish a VPN connection from your mobile device to your organizations network.