Case Center Changes

Is it me or did the Infrastructure of Case Center changed? I can no longer open a case on the support website by entering the issues in the textbox they provide, rather i have to click on "Americas" and it will open outlook for me to compose a mail to case center?

Is this how it is for everyone?

Thank You

Find more posts tagged with

Comments

nipper

I have not tried a new case recently, however I have noticed that searching for old cases was returning invalid URLs. So I assume IWOV support is making some big changes to the way they are handled.

Andy

msrinivas

Is it me or did the Infrastructure of Case Center changed? I can no longer open a case on the support website by entering the issues in the textbox they provide, rather i have to click on "Americas" and it will open outlook for me to compose a mail to case center?

Is this how it is for everyone?

Thank You

Yep.

<script language="JavaScript1.2" src="http://support.interwoven.com/toolkit/javascript/sup_sitelib.js"></script>" We have been making changes to our Case Management System on the Support Site. The links below will allow you to send an email to automatically open a case in our case management system. You should be sent a confirmation with the case ID. If you don't receive one, send an email to support to receive a status update and case number. You will not be able to view your case immediately on the support site after opening it at this time. "

I am assuming this is an intermediate step.

Migrateduser

Now, you can continue to create cases through the online form.