workflow model, email task not working

Hi

I am using workflow model 1.0.0.1 and TS 6.7.1 SP1 on solaris 10.
In my workflow model, I have an email task and I have specified all the required variables which are default provided by teamsite. For example classname, mail_template and target_task_name.

But this task doesnt work also my workflow ends unexpectedly whenever it reaches to mail task.

However, the review task has an inbuilt "notify reviewer" which works fine and I get the mail as well.

Any pointers please. (I would really appreciate if some Interwoven workflow model person can address the queries coz this is pretty new and hardly people are using it)

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Adam Stoller

Hi

I am using workflow model 1.0.0.1 and TS 6.7.1 SP1 on solaris 10.
In my workflow model, I have an email task and I have specified all the required variables which are default provided by teamsite. For example classname, mail_template and target_task_name.

But this task doesnt work also my workflow ends unexpectedly whenever it reaches to mail task.

However, the review task has an inbuilt "notify reviewer" which works fine and I get the mail as well.

Any pointers please. (I would really appreciate if some Interwoven workflow model person can address the queries coz this is pretty new and hardly people are using it)

What is the complete value of the command attribute / property of your email task?

dolly1

Hi ghoti,
Thanks much for the reply. Here is the answer.

Email command is http://$IW_SERVER/iw-cc/urlexternaltask
Apart from that 3 properties are set as task variables:

mail_template: /iwadmin/main/config/STAGING/workflow/email/configurableAuthorNotification.xsl

className: com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask

target_task_name: this is set as name of the successor task.

Adam Stoller

Hi ghoti,
Thanks much for the reply. Here is the answer.

Email command is http://$IW_SERVER/iw-cc/urlexternaltask
Apart from that 3 properties are set as task variables:

mail_template: /iwadmin/main/config/STAGING/workflow/email/configurableAuthorNotification.xsl

className: com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask

target_task_name: this is set as name of the successor task.

Hmm - okay this is clearly based on a different email mechanism than prior releases - probably to deal with the lack of Perl support for non-OS users.

Have you tried opening a case with IWOV Support?

dolly1

What I have figured out now is if the successor task for the email task is end task then it does not work but if the successor task is someother task but not the end then it works fine.

Seems they have moved the issues from external task to mail task which was present in earlier release of the workflow model. Smiley Happy

Yes, I need to raise a support ticket. Probably they might have a fix for the same.

Thanks ghoti.

Adam Stoller

What I have figured out now is if the successor task for the email task is end task then it does not work but if the successor task is someother task but not the end then it works fine.

That makes sense (but should be documented and/or should provide a useful diagnostic error message) as the intent of the code (assuming it is based on previous email scripts) is to get the owner of the named task to use as the recipient for the email - and endtask's do not have owner's - so the code most likely breaks.