How to use templates by iw_solution_email.ipl

Hi all,

I believe there is a lot of people already using iw_solution_email.ipl for a while instead of iwsend_email.ipl, but we just started.

I read the document of Template_based email section of workflow guide. I am still confused which is the right way.
With my understanding, i don't need to modify/update, even touch author(reviewer)_iwmailbody.tpl or iwmailheader.tpl, need to change is ccmail_header.tpl, ccmail_htmlbody.tpl, or ccmail_textbody.tpl -- so usually you only need to do is put some message by html tag in ccmail_htmlbody.tpl or just text in ccmail_textbody.tpl.
Please correct me if i am wrong, but how about ccmail_header.tpl? only subject? It is what is for ccmail_header.tpl? All of email address will map from email_map file.cfg.

Any comments will be help. I will really appreciate if someone can give me some examples.

Thanks in advance,
Ale

TS6.7.1 on Win2003

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Comments

Bhargav Coca

There are so many exmaple on the Devent and support site. You can search for them.

Before someone answers your question what is your criteria? what were you trying to do? All the tpls which you have mentioned and the email_map.ipl are all the files needed for sending out a mail.

You can configure this the way you want the email to be sent out to the Approver.

Thanks

Aleks

There are so many exmaple on the Devent and support site. You can search for them.

You can configure this the way you want the email to be sent out to the Approver.

Thanks

Thank you for your quick response.
Yes, you are right. Let's say send an email out to approver. How dose this works by these templates?

Thanks again,
Ale

Adam Stoller

Thank you for your quick response.
Yes, you are right. Let's say send an email out to approver. How dose this works by these templates?

Thanks again,
Ale

If you're happy with the format and contents of the OOTB reviewer_* PTs - then you just use those.

If you want to make changes to the format and/or contents of the reviewer_* PTs - then you will probably need to copy the PTs that are there and make changes to your copies.

Note that most of the PTs in wft/solutions/ are essentially "wrappers" around the ccmail_* PTs - and they pass in a single parameter that the ccmail PTs use based on the logic defined when they were originally written.

If you don't like that logic, you will also need to make a copy of ccmail_* PTs to modify as you see fit.

I suggest you start with the OOTB PTs to begin with and worry about coding your own only if you find a problem with the results of the ones that come with the product.

Aleks

If you're happy with the format and contents of the OOTB reviewer_* PTs - then you just use those.

If you want to make changes to the format and/or contents of the reviewer_* PTs - then you will probably need to copy the PTs that are there and make changes to your copies.

Note that most of the PTs in wft/solutions/ are essentially "wrappers" around the ccmail_* PTs - and they pass in a single parameter that the ccmail PTs use based on the logic defined when they were originally written.

If you don't like that logic, you will also need to make a copy of ccmail_* PTs to modify as you see fit.

I suggest you start with the OOTB PTs to begin with and worry about coding your own only if you find a problem with the results of the ones that come with the product.

It is always nice to see your post -- fish!

I am concerned about email notification message. We have different messages for author if rejected by reviewers, and to another group reviewers at same time, or to techQA, or another groups.
If i use iwsend_email.ipl, i can build different notification messages for that, but i don't know how to use these templates by using iw_solution_email.ipl.
I mean how to use reviewer_iwmailbody.tpl to send different messages to different review group -- i should use either different templates for different review group or all in one template???

Any replies are always appreciated,
Ale

Adam Stoller

It is always nice to see your post -- fish!

I am concerned about email notification message. We have different messages for author if rejected by reviewers, and to another group reviewers at same time, or to techQA, or another groups.
If i use iwsend_email.ipl, i can build different notification messages for that, but i don't know how to use these templates by using iw_solution_email.ipl.
I mean how to use reviewer_iwmailbody.tpl to send different messages to different review group -- i should use either different templates for different review group or all in one template???

Any replies are always appreciated,
Ale

You can either use completely different PTs (essentially modified copies of the ccmail_htmlbody.tpl) - or one modified copy of ccmail_htmlbody.tpl in which you code the conditional logic for the different body content, and then create your own wrapper PTs to call your modified "primary" PT that will pass in the directive to indicate which body content to use.

If you're happier / more comfortable using iwsend_mail.ipl - then do so. But you should probably try to find some time, somewhere, somehow, to get more familiar with iw_solution_email.ipl and its associated PTs.

Aleks

You can either use completely different PTs (essentially modified copies of the ccmail_htmlbody.tpl) - or one modified copy of ccmail_htmlbody.tpl in which you code the conditional logic for the different body content, and then create your own wrapper PTs to call your modified "primary" PT that will pass in the directive to indicate which body content to use.

If you're happier / more comfortable using iwsend_mail.ipl - then do so. But you should probably try to find some time, somewhere, somehow, to get more familiar with iw_solution_email.ipl and its associated PTs.

First, if i use completely different PTs, i need to modify author/reviewer_iwmailheader.tpl or author/reviewer_iwmailbody.tpl, right?
Second, could you explain more detail about your second thoughts, especially "create your own wrapper PTs to call your modified 'primary' PT..."

Thank you fish,
Ale

Adam Stoller

First, if i use completely different PTs, i need to modify author/reviewer_iwmailheader.tpl or author/reviewer_iwmailbody.tpl, right?
Second, could you explain more detail about your second thoughts, especially "create your own wrapper PTs to call your modified 'primary' PT..."

Thank you fish,
Ale

If you need to customize the headers - you need to modify or create a header PT, if you need to customize the body - you need to modify or create a body PT - one doesn't necessarily require the other (though often it makes sense to do them in pairs - or sets of three if you want plain-text versions of the email too)

As for wrappers - if you look at the OOTB reviewer body PT you'll see that it is essentially a wrapper for the ccmail body PT - passing in a parameter. You can do the same thing if you so desire.