Can't start TeamSite after fresh install

Hello,

I have just installed a fresh copy of TS 6.7.1 on Solaris. When i try to start the TS server (by issuing /etc/init.d/iw.server start), i get the following errors/problems:

1) first the command returns:


Interwoven TeamSite starting ...
ERROR: Failed to start. Check /opt/interwoven/iw-home/local/logs/iwserver.log

2) the file /opt/interwoven/iw-home/local/logs/iwserver.log says:


iw.server: ---------- STARTING: Wed Jan 30 15:29:50 GMT 2008
iwetcboot: Running iwstart /opt/interwoven/iw-store in /opt/interwoven/iw-home
WARNING: iwserver.sol is already running. Not restarted.
[Wed Jan 30 15:29:50 2008] WARNING: Group buffer size should be 8192 bytes.
iwmount: /iwmnt/default has previously been mounted. Umounting it...
iwmount: Mounting /iwmnt/default...
iwmount: Mounted /iwmnt/default.
iwmount: /.iwmnt/default has previously been mounted. Umounting it...
iwmount: Mounting /.iwmnt/default...
iwmount: Mounted /.iwmnt/default.
iwmount: /iwmnt/iwadmin has previously been mounted. Umounting it...
iwmount: Mounting /iwmnt/iwadmin...
iwmount: Mounted /iwmnt/iwadmin.
iwmount: /.iwmnt/iwadmin has previously been mounted. Umounting it...
iwmount: Mounting /.iwmnt/iwadmin...
iwmount: Mounted /.iwmnt/iwadmin.
Interwoven Event Subsystem starting...
Interwoven Web Daemon starting ...
ERROR: Failed to start Interwoven Web Daemon.
iwuiboot: Error: Web Daemon FAILED: Wed Jan 30 15:29:52 GMT 2008

3) since the error message mentions "Failed to start Interwoven Web Daemon.", i looked for and found a file /opt/interwoven/iw-home/local/logs/iwui/iwwebd.log, which says


[Wed Jan 30 15:29:51 2008] [crit] [Wed Jan 30 15:29:51 2008] file vhost.c, line 190, assertion "rv == APR_SUCCESS" failed
Abort - core dumped

... and there is a core in that folder

Any ideas?

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Comments

tanguyr

Quick followup: i have found and read KB article 56734 ("Solution for iwwebd Core Dumping on Startup"), which described my symptoms, but:

1) it says "You might be hitting a known Apache bug"
- but i am using SunOne web server, *not* apache

and

2) it says "This happens when /etc/nsswitch.conf has "hosts: files" instead of the normal "hosts: files dns".
The solution is to use "hosts: files dns".

- but my /etc/nsswitch.conf files says


hosts:      files dns

Bhargav Coca

Did you open a case with support, i guess they can provide a quick solution.

Thanks

tanguyr

Did you open a case with support, i guess they can provide a quick solution.

Thanks

Nope, i was hoping someone here would have seen this and have an answer.
I will open a case, but if anyone has any info, please let me know.

/t

syal123

Are you running that command as root?

tanguyr

Are you running that command as root?

i am running "/etc/init.d/iw.server start" as root. Is this not correct?

/t

syal123

Sorry to confuse you.

Yes, I was just making sure you are running the command as root as running that as non root might not start some processes properly.

Adam Stoller

Quick followup: i have found and read KB article 56734 ("Solution for iwwebd Core Dumping on Startup"), which described my symptoms, but:

1) it says "You might be hitting a known Apache bug"
- but i am using SunOne web server, *not* apache

No - you're not - your using Apache (iwwebd) for the TS GUI.
You may be using SunOne for the "Customer Web Server" - but that's a different thing and would only affect your ability to preview content from within TeamSite - not get TS services to run and such.

RonaldV

Hi,

we have had the same problem with Ts67 on Sol10. It is indeed a known bug in Apache and can be solved by changing some configs.

Luckily there are 2 kb-articles.

Kb 56734: Solution for iwwebd Core Dumping on Startup
This kb is about changing '/etc/nsswitch.conf' but this you already checked and looked alright. It looks like this is the standard setting in Sol10.

Kb 60448: Iwwebd Core Dumps while Attempting to Start TeamSite 6.7.1 UI on Solaris 10
This kb is only relevant for Sol10 and solved our problem.

Good luck, Ronald

tanguyr

Hi,

we have had the same problem with Ts67 on Sol10. It is indeed a known bug in Apache and can be solved by changing some configs.

Luckily there are 2 kb-articles.

Kb 56734: Solution for iwwebd Core Dumping on Startup
This kb is about changing '/etc/nsswitch.conf' but this you already checked and looked alright. It looks like this is the standard setting in Sol10.

Kb 60448: Iwwebd Core Dumps while Attempting to Start TeamSite 6.7.1 UI on Solaris 10
This kb is only relevant for Sol10 and solved our problem.

Good luck, Ronald

Cheers Ronald, that's fixed it (Kb 60448)