issue with port 81

Hi

I did a clean install on TS 6.7.1 on a windows 2003 standard edition SP1
during the installation process a got a message stating that port 81 was already in use and i selected the continue button, did the entire installation and every thing seem to be working just fine.

I was able to log into to TS content center after the installation was completed.

I import some file into the content center witout any error, I try to preview or browse my workarea and I keep getting page not found error not the usual 404 error but just the word page not found displayed.

In IIS the default website is configure to use port 83, so after looking at all possible log file I do not see any possible error telling me what could be wrong. I also did some search in the devnet forum and try a few suggestion with no avail.

The only thing that seem to make any difference was to reconfigure the iw-.cfg file and enter the following:

customer_webserver_port = 83

This then allow me to browse my workarea without any error but when I try to preview any file this time i get error 404 page cannot be found.

I can browse any of my file when I go to the IFS volume and open them in IE.

Is there a configuration missing here?

Denis

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ISCBorisB

Hi

I did a clean install on TS 6.7.1 on a windows 2003 standard edition SP1
during the installation process a got a message stating that port 81 was already in use and i selected the continue button, did the entire installation and every thing seem to be working just fine.

I was able to log into to TS content center after the installation was completed.

I import some file into the content center witout any error, I try to preview or browse my workarea and I keep getting page not found error not the usual 404 error but just the word page not found displayed.

In IIS the default website is configure to use port 83, so after looking at all possible log file I do not see any possible error telling me what could be wrong. I also did some search in the devnet forum and try a few suggestion with no avail.

The only thing that seem to make any difference was to reconfigure the iw-.cfg file and enter the following:

customer_webserver_port = 83

This then allow me to browse my workarea without any error but when I try to preview any file this time i get error 404 page cannot be found.

I can browse any of my file when I go to the IFS volume and open them in IE.

Is there a configuration missing here?

Denis

Check also what port your virtualization webserver is running on.
You may find this article useful

Migrateduser

Check also what port your virtualization webserver is running on.
You may find this article useful

I did look at the KB article and as far as i can see the iw-mount site is working fine an has the proper security right to it.

When i go in IIS and look at any file file under the iw-mount directory in a browser the page display just fine, in the content center the sam page does not work. Looking at the admin documentation i would understand that my IIS configuration is ok.

also is there a difference between running iwreset –a and running the stiop and start IW.bat.

Denis

ISCBorisB

I did look at the KB article and as far as i can see the iw-mount site is working fine an has the proper security right to it

Is it running on port 83 though?

Migrateduser

Is it running on port 83 though?

Both the default web site and the iw-mount under it in IIS are running on port 83.

nipper

Then what is running on port 81 ? Did you try just going to http://server:81/ ?

ISCBorisB

Both the default web site and the iw-mount under it in IIS are running on port 83.

If I were you I would check your Proxy settings. One of the possible tests is actually to try to bypass
Proxy altogether. Pick a File that gives you 404. Open up another browser window and enter something like that:

http: //YourTS Server:83/iw-mount/default/main/YourBranch/WORKAREA/YourFilePath

What renders? If it works, chances are you have problems with your IW Proxy Settings (mapping, redirection etc).
If it doesn't, what is the error shown?

Migrateduser

Then what is running on port 81 ? Did you try just going to http://server:81/ ?

When I run http://server:81 all I get is page not found displayed. No specific error just the word page not found.

Denis

nipper

ok, when you changed the iw.cfg to port 83, what did you do ? At least iwreset -ui ?

Migrateduser

If I were you I would check your Proxy settings. One of the possible tests is actually to try to bypass
Proxy altogether. Pick a File that gives you 404. Open up another browser window and enter something like that:

http: //YourTS Server:83/iw-mount/default/main/YourBranch/WORKAREA/YourFilePath

What renders? If it works, chances are you have problems with your IW Proxy Settings (mapping, redirection etc).
If it doesn't, what is the error shown?

When I try your suggestion I get the same error with or without the port number which is error 404 page cannot be found.

Denis

Migrateduser

ok, when you changed the iw.cfg to port 83, what did you do ? At least iwreset -ui ?

I did not run the iwreset - ui but did run the stop and start IW.bat I assume it would do the same thing I will try the iwreset - ui

I just ran iwreset -ui and i get the same error 404 page canoot be found.

nipper

I did not run the iwreset - ui but did run the stop and start IW.bat I assume it would do the same thing I will try the iwreset - ui

I just ran iwreset -ui and i get the same error 404 page canoot be found.

Do you have any proxy settings in your iw.cfg ?

Migrateduser

Do you have any proxy settings in your iw.cfg ?

yes, attach is a copy of iw.cfg.

nipper

I assume this system is called websand ? Is it available in DNS ? Could be that iwproxy is having trouble resolving that name.

Can you change customer_webserver to localhost and iwreset -a ?

I assume localhost is defined, try logging on the server and ping localhost and websand from the DOS shell

Migrateduser

I assume this system is called websand ? Is it available in DNS ? Could be that iwproxy is having trouble resolving that name.

Can you change customer_webserver to localhost and iwreset -a ?

I assume localhost is defined, try logging on the server and ping localhost and websand from the DOS shell

Yes the server is call websand, I did change the customer_webserver to localhost and reset again same error 404 page cannot be found.

I log on the server and ping localhost it resolve to 127.0.0.1 and websand resolve to it own IP 10.48.0.100.

That I log on the TS server using eiother http://localhost or http://websand I get no error I can do all kind of action like deleting or importing file and so on without any error. The error only occur when I try to open a file to preview it.

Denis

nipper

Can you change it back to port 81 ? IIS and iw.cfg ?

Migrateduser

Can you change it back to port 81 ? IIS and iw.cfg ?

I can change the iw.cfg but when I try to change the IIS I get the error that the port is in use by another process. That why it was chnage to port 83 in the first place.

nipper

OK, I was not certain if that error was from IIS or the TS installer

There are no other websites defined in IIS ? Check your SMTP settings, anything on port 81 ?

I wonder if there are any utilities in DOS (or maybe cygwin) that will show you what is on a certain port.

Also, try to telnet to the port:

telnet websand 81

it should connect but not show you anything

Migrateduser

OK, I was not certain if that error was from IIS or the TS installer

There are no other websites defined in IIS ? Check your SMTP settings, anything on port 81 ?

I wonder if there are any utilities in DOS (or maybe cygwin) that will show you what is on a certain port.

Also, try to telnet to the port:

telnet websand 81

it should connect but not show you anything

I use netstat to find out what port was use and then what PID use it I was able to find what was using port 81 and it was an application that i did not require on that server anymore.

Having remove the application I was able to configure both IIS and iw.cfg file to use port 81, after doing so I iwreset -a and I reboot the server itself yet I still get the error.

Attach is the new iw.cfg file.

Did I miss something?

Denis

nipper

let's see if IIS is configured properly (for iwmnt and in general)

make a file:

foo.txt with a little text in it

go to http://websand:81/iw-mount/default/main/branch/WORKAREA/content/foo.txt

Still error ?

How about websand:81 ? Get IIS ?

You may need to rerun tspostreboot.pl (iwhome/install)

but I would delete iw-mount in IIS and the TSIMP user as well before you run it.

Migrateduser

let's see if IIS is configured properly (for iwmnt and in general)

make a file:

foo.txt with a little text in it

go to http://websand:81/iw-mount/default/main/branch/WORKAREA/content/foo.txt

Still error ?

How about websand:81 ? Get IIS ?

You may need to rerun tspostreboot.pl (iwhome/install)

but I would delete iw-mount in IIS and the TSIMP user as well before you run it.

I did make the file and when I view the file it work just fine without the port
This work:
http://websand/iw-mount/default/main/branch/WORKAREA/content/foo.txt

This does not work
http://websand:81/iw-mount/default/main/branch/WORKAREA/content/foo.txt

Now that port 81 seem to be clear and the fact that this is a new install on a development server would it make sense to uninstall Teamsite and re-install and let it configure itself ?

Denis

nipper

For me :81 works as does no port specified.

copy foo.txt to your c:\inetpub\wwwroot\

try http://websand:81/foo.txt

and

http://websand:81/iw-mount

You may need to change the IIS properties to allow directory browsing

I am thinking a reinstall of TS web config (tspostreboot) is in order.

Migrateduser

For me :81 works as does no port specified.

copy foo.txt to your c:\inetpub\wwwroot\

try http://websand:81/foo.txt

and

http://websand:81/iw-mount

You may need to change the IIS properties to allow directory browsing

I am thinking a reinstall of TS web config (tspostreboot) is in order.

I try both example and they do work just fine.

What exactly will the tspostreboot does re-create the IIS confuguration?

nipper

OK, we are getting some where.

Start clicking down the directory structure to foo.txt and tell me where it fails.

Likely issue is the TSIMP user does not have permission to get where it needs to go

tspostreboot does IIS configuration. It creates the iw-mount and TSIMP user. If you want to run it, then you should delete those.

Migrateduser

OK, we are getting some where.

Start clicking down the directory structure to foo.txt and tell me where it fails.

Likely issue is the TSIMP user does not have permission to get where it needs to go

tspostreboot does IIS configuration. It creates the iw-mount and TSIMP user. If you want to run it, then you should delete those.

When I get to foo.txt it work fine, any other file from the top down fail to open.