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Email mapping file

Aleks

Hi,

I am using iwsend_mail.ipl script to send a notification to author or approver. I turned on use_mapping_file to "true", and email_mapping_file=D:\iw-home\local\config\wft\email_map.cfg in iw.cfg file. But after i checked the debug log file, it seemed that user name does not match/map his email address from email_map.cfg. The email_map.cfg is located on our D driver of ts server, which is on above path.

Is there anything wrong for the setup? Any replies will be appreciated.

Ale

TS6.7.1 WIN2003

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Adam Stoller

Hi,

I am using iwsend_mail.ipl script to send a notification to author or approver. I turned on use_mapping_file to "true", and email_mapping_file=D:\iw-home\local\config\wft\email_map.cfg in iw.cfg file. But after i checked the debug log file, it seemed that user name does not match/map his email address from email_map.cfg. The email_map.cfg is located on our D driver of ts server, which is on above path.

Is there anything wrong for the setup? Any replies will be appreciated.

Ale

TS6.7.1 WIN2003

We're still missing sufficient information to help you:

nipper

Hi,

I am using iwsend_mail.ipl script to send a notification to author or approver. I turned on use_mapping_file to "true", and email_mapping_file=D:\iw-home\local\config\wft\email_map.cfg in iw.cfg file. But after i checked the debug log file, it seemed that user name does not match/map his email address from email_map.cfg. The email_map.cfg is located on our D driver of ts server, which is on above path.

Is there anything wrong for the setup? Any replies will be appreciated.

Ale

TS6.7.1 WIN2003

Also, check the form of the email_map file. There are 2 different ones, the original was just a text listing, the newer one was an XML form. What form were you using ?

Aleks

[QUOTE=ghoti]We're still missing sufficient information to help you:

for external.I think this is what you need.Thank you for your quick response.AlePS: what do you think if i have exact mailserver ip address, is going to work?

nipper

This should be an XML form. The sample file is in iwhome/local/config/wft/solutions (email_map.cfg.example)

Also, I do not know if the script reads iw.cfg for the location, you you may need to expermement with the location (or just changed iw.cfg to point to wft/solutions)

Aleks

This should be an XML form. The sample file is in iwhome/local/config/wft/solutions (email_map.cfg.example)

Also, I do not know if the script reads iw.cfg for the location, you you may need to expermement with the location (or just changed iw.cfg to point to wft/solutions)

If i am using iw_solution_email.ipl script, then i need to locate email_map.cfg in iwhome/local/config/wft/solutions/email_map.cfg.
But now i am using iwsend_mail.ipl script, do i still need to locate email_map.cfg in the same path as like you said, not in iwhome/local/config/wft/email_map.cfg?

Ale

nipper

My bad, sorry, iwsend_mail.ipl doesuse the location f the email_map in iw.cfg and looks for the non-XML style email config.

How it being called and post part of the email_map file

You may want to put the script in debug with debug_output=1 in iw.cfg

Aleks

How it being called and post part of the email_map file

You may want to put the script in debug with debug_output=1 in iw.cfg

The log file said:Failure to send Email: Invalid argument at

\iw-home\iw-perl\vendor\lib/Mail/Mailer.pm line 266.
I have no cule why is line 266 after i checked.

Another thing: The same workflow was working well before, but then mailserver was changed, so now i got new mailserver, which is smtp.abc.ca. Is this why does not work currently?
But i am concerned about why the email_map.cfg was not mapped.???

Adam Stoller

The log file said:Failure to send Email: Invalid argument at \iw-home\iw-perl\vendor\lib/Mail/Mailer.pm line 266.
I have no cule why is line 266 after i checked.

Another thing: The same workflow was working well before, but then mailserver was changed, so now i got new mailserver, which is smtp.abc.ca. Is this why does not work currently?
But i am concerned about why the email_map.cfg was not mapped.???

Are you sure the mapping didn't occur?
The error message regarding Mail::Mailer is more important - though it's been a long time since I've seen it. It could be related to the change in SMTP server - and perhaps you're unable to connect to it from your TS server (try

telnet smtp-server 25

and see if you can connect - depending on the SMTP software you may see some sort of heading indicating that you connected to an SMTP or ESMTP server - or you might not see anything - as long as you don't see a connection error you're probably okay - type

QUIT

(all-caps) and hit <Enter> to exit gracefully from the telnet session)

Aleks

Are you sure the mapping didn't occur?
The error message regarding Mail::Mailer is more important - though it's been a long time since I've seen it. It could be related to the change in SMTP server - and perhaps you're unable to connect to it from your TS server (try
telnet smtp-server 25
and see if you can connect - depending on the SMTP software you may see some sort of heading indicating that you connected to an SMTP or ESMTP server - or you might not see anything - as long as you don't see a connection error you're probably okay - type
QUIT
(all-caps) and hit <Enter> to exit gracefully from the telnet session)

Yes, fish. You got point.
email_map.cfg was mapped after i tested by different way. Thank you very much.
The problem here is SMTP setup, which only working with mailserver IP address, not SMTP host name.

Thanks again, fish

Adam Stoller

Yes, fish. You got point.
email_map.cfg was mapped after i tested by different way. Thank you very much.
The problem here is SMTP setup, which only working with mailserver IP address, not SMTP host name.

Thanks again, fish

That could be fixed on the server - either by configuring the DNS or setting up an explicit entry in the hosts files ... however if you have the IP address you might as well use that for now. If they ever change the IP it will break, but hopefully you'll document this well enough so that whomever has to maintain it (perhaps even you) will be able to reasonably quickly figure out what's happening and how to fix it (again).

Aleks

That could be fixed on the server - either by configuring the DNS or setting up an explicit entry in the hosts files ... however if you have the IP address you might as well use that for now. If they ever change the IP it will break, but hopefully you'll document this well enough so that whomever has to maintain it (perhaps even you) will be able to reasonably quickly figure out what's happening and how to fix it (again).

Thank you very much fish, actually i even didn't think you would reply my post back.

You are exactly right. If i use IP address in my iw.cfg, it works. But only host name doesn't work.
Based on our exchange mailserver IP address was changed often, the best way is using host name. I already asked our network support team to fix this problem.

Again, thank you very much. I really appreciated all your post. These are all big help.

Ale

PS It is always very nice to see your post every time.

Aleks

Are you sure the mapping didn't occur?

Since our SMTP exchange mail server is working just now, I am tracking about who send email, who get email...
I am using iwsend_mail.ipl script for email notification. I don't know why email_map.cfg was not picked up. All the emails send to/send from at username@maildomain.com, didn't go to follow right email account in the email_map.cfg. For example, user name is ab, but email address is a.b@****.com. And all the email sent to/from is just ab@****.com, never follow the real email address.
But if i hard-coded the email address, that will be fine.

In the iw.cfg was all set right-->use_mapping_file=true;email_mapping_file=D:\iw-home\local\config\wft\email_map.cfg.
I guess the problem might be how to put in "value" of variables element.
I tried like:
[HTML]
1.
2.
3. even which predefined before.
[/HTML]

Is anything wrong here?
Any helps will be appreciated.
Ale

Adam Stoller

...
In the iw.cfg was all set right-->use_mapping_file=true;email_mapping_file=D:\iw-home\local\config\wft\email_map.cfg.
I guess the problem might be how to put in "value" of variables element.
I tried like:
[HTML]
1.
2.
3. even which predefined before.
[/HTML]

Is anything wrong here?
Any helps will be appreciated.
Ale

You might try using forward-slashes for the email_mapping_file entry in the iw.cfg file - but I'd hold off on that until after we take care of the bottom three tries for the workflow entry:

If you enable Workflow Debugging - and look at the "green screen" you should be able to verify the value that is being passed here.Once you get that straightened out - then the next thing is to enable and/or add more debugging to the iwsend_mail.ipl script so that you can verify that the mapping file is being found and used ...

Aleks

[QUOTE=ghoti]You might try using forward-slashes for the email_mapping_file entry in the iw.cfg file - but I'd hold off on that until after we take care of the bottom three tries for the workflow entry:

Aleks

Hi there,

I am using iwsend_mail.ipl script to notify 3 groups for approval in externaltask.
Now i have 2 problems:
a. When i put a dynamic group name which was redefined in the attribute owner, it gives me an error, said: task owner is not a valid user. But i tried to put a group name as owner. Is there any way can do it? In the green part of debugging, group name was picked properly.
b. Can i use value in the emailtask/externaltask like below:
[html] [/html]
I knew it is wrong because i got error. I even tried to put 3 lines for mail_to with 3 different value, but only 1 group got email, not all of 3 groups.

Any words will be appreciated.

Ale

TS6.7.1 in Win 2003

Adam Stoller

Hi there,

I am using iwsend_mail.ipl script to notify 3 groups for approval in externaltask.
Now i have 2 problems:
a. When i put a dynamic group name which was redefined in the attribute owner, it gives me an error, said: task owner is not a valid user. But i tried to put a group name as owner. Is there any way can do it? In the green part of debugging, group name was picked properly.
b. Can i use value in the emailtask/externaltask like below:
[html] [/html]
I knew it is wrong because i got error. I even tried to put 3 lines for mail_to with 3 different value, but only 1 group got email, not all of 3 groups.

Any words will be appreciated.

Ale

TS6.7.1 in Win 2003

It's been a while since I've looked at the code - but I believe you can simplify the above with:[html][/html]However, if the command line is passing a

-t ...

flag, I think the command line overrides the task level variables - so you want to simply remove that flag (and its associated argument) from the command line.

This assumes that the values of $reviewergroupX_id is either valid as an email address with @$default_domain slapped on it, or that the ids are mapped in the mapping file correctly.

Beyond all that - I believe it should work.

Aleks

It's been a while since I've looked at the code - but I believe you can simplify the above with:[html][/html]However, if the command line is passing a
-t ...
flag, I think the command line overrides the task level variables - so you want to simply remove that flag (and its associated argument) from the command line.

This assumes that the values of $reviewergroupX_id is either valid as an email address with @$default_domain slapped on it, or that the ids are mapped in the mapping file correctly.

Beyond all that - I believe it should work.

Thank you for your reply quickly -- fish.
Unfortunately, it doesn't work. I checked the green screen, it was blank within double quote. But if i use 3 line of task variables, then 3 groups will be mapped to right email address, just does send to all of them.
I didn't put any -t flag in command line.
Does it refer to the first question? i guess no.

Aleks

I tried what fish mentioned, after i made sure server group match TS group.
However, it still only picked only one group, not 3 groups.

Adam Stoller

I tried what fish mentioned, after i made sure server group match TS group.
However, it still only picked only one group, not 3 groups.

Can you please show the entire definition of the task in question?

Aleks

Can you please show the entire definition of the task in question?

[html]

owner="__TAG__('iw_user');"
description="Please review">

__INSERT__("");

[/html]

Here you go.

Thanks,
Ale

Aleks

Well, it is working now, after i divided one external emailtask to 3 single external emailtasks, then 3 review groups all got emails.
I just don't think it is best way, but problem was gone.

Thanks,
Ale

Adam Stoller

<externaltask name="EmailToSecondaryReviewer" ...>
        <!-- ... -->
        <variables>
            <variable key="mail_to" value= "__INSERT__($reviewgroup1_id);"/>
            <variable key="mail_to" value= "__INSERT__($reviewgroup2_id);"/>
            <variable key="mail_to" value= "__INSERT__($reviewgroup3_id);"/>
            <!-- ... -->
        </variables>
    </externaltask>

The above is not what you posted before -- I don't believe you can define the same variable three times to get the effect you wanted. Did you try the code I posted before which set the mail_to variable to the comma-separated list?

Aleks

<externaltask name="EmailToSecondaryReviewer" ...>
        <!-- ... -->
        <variables>
            <variable key="mail_to" value= "__INSERT__($reviewgroup1_id);"/>
            <variable key="mail_to" value= "__INSERT__($reviewgroup2_id);"/>
            <variable key="mail_to" value= "__INSERT__($reviewgroup3_id);"/>
            <!-- ... -->
        </variables>
    </externaltask>

Yes, I did.
I put 3 value in one line as below:
[html]

[/html]

The email only sent out to one review group, not all of 3 review groups. Also in the greeen part of debugging, it shows mail to 3 review groups. But just never run to send email to 3 groups???

Adam Stoller

Yes, I did.
I put 3 value in one line as below:
[html]

[/html]

The email only sent out to one review group, not all of 3 review groups. Also in the greeen part of debugging, it shows mail to 3 review groups. But just never run to send email to 3 groups???

Hmm - strange. If/when I get access to a system to play on (hopefully soon) I'll try to remember to take a look at the code again - I'm pretty sure it should work.