Email Task in workflow modeler not working

Hi,
I am using workflow modeler 1.0.0.1 with TeamSite 6.7.1 SP1 on Solaris enviournment.
The Email Task in not working properly.I am trying to send email notification to a user , using email task but it's not working.

For email Task following are the valus i have entered:-

commad :- http://$IW_SERVER/iw-cc/urlexternaltask (default one)

Task Variables:-
mail_template = /iwadmin/main/config/STAGING/workflow/email/authorNotification.xsl

ClassName = com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask

target_task_name = UserTask3 (Name of Task After Email Task)

The owner of the UserTask3 is the $IW_USER.

So ideally i user who logged in shd get the mail notification but i am not getting any mails.

Also one strange behaviour i found.When i logged in as a non master user, the Email Task stucks in the W/F but when i am logging master user the Email Task completes but i am not getting any mails.

I have also added the email id of the user in :- /apps/iw-home/local/config/wft/solutions/email_map.cfg file.

When i am using iw_solution_email script in external task i am getting emails, so there is not issues with email settings.

Can any body please tell me where i am wrong or is there some issue with the Email Task in WFM 1.0.0.1

Thanks in Advance,
A.S.

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Comments

Bill Klish

Are there any errors in the iw-home/local/logs/iwui/servletd.log file? That is where the email URL external task is going to be dumping the output as it is being processed by tomcat.

mstradling

I've just come across the same problem and you get the following in servletd.log...


2008-03-06 16:02:51,937 [http-8080-Processor21] WARN  com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask (iwmaster commandID iw.teamsite.urlexternaltask) - Job variable due_date=[] in job id=[12328] could not be parsed.
2008-03-06 16:02:52,002 [http-8080-Processor21] ERROR com.interwoven.ui.teamsite.workflow.task.URLExternalTaskCommand (iwmaster commandID iw.teamsite.urlexternaltask) - Error when excuting URL external task com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask
java.lang.NoClassDefFoundError: javax/mail/util/ByteArrayDataSource
        at com.interwoven.ui.teamsite.workflow.task.urltask.AuthorMailNotificationTask.createMailConfig(AuthorMailNotificationTask.java:204)
        .
        .
        .

The due_date warning is because there isn't a due date set for this workflow (not relevant) but setting one doesn't affect the main external task error.

TeamSite 6.7.1SP1 on Solaris.
O/S user defined as TeamSite users, with valid email addresses in TeamSite user profiles.
iw.cfg set with:
[iwsend_mail]
use_mapping_file=false

Bill Klish

Look in the following directory:

iw-home/httpd/webapps/content_center/WEB-INF/lib

for mail.jar or mailapi.jar.

Are they present?

mstradling

For some reason mailapi.jar was missing.

Dropping it in to customer_src, one quick make_toolkit later and working.

LeeCharlebois

Having the same type of problem and also missing mailapi.jar. Where did you find it to put it in customer_src?

Faizi

Go to Google, search "mailapi.jar download", there would be lots of links and download it form any one.