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Java Exception on Install: "A mandatory module tsserver failed...."

paultongyoo

Hi all,

I've run into this error during the installation process, any ideas how to resolve? I am installing on Ubuntu 7.04...

Product TeamSite
Module "tsserver" failed at phase IW_INSTALL_MODE_PREINSTALL with the following errors:
A mandatory Module tsserver failed to complete IW_INSTALL_MODE_PREINSTALL phase
STACK TRACE :java.lang.Exception: A mandatory Module tsserver failed to complete IW_INSTALL_MODE_PREINSTALL phase
at com.interwoven.install.module.Module.getInstallResult(Module.java:1143)
at com.interwoven.install.module.Module.install(Module.java:621)
at com.interwoven.install.module.ModuleManager.executeInstall(ModuleManager.java:636)
at com.interwoven.install.module.ModuleManager.fillGlobalPropertiesFile(ModuleManager.java:725)
at com.interwoven.install.module.ModuleManager.doPreinstall(ModuleManager.java:259)
at com.interwoven.install.product.Product.preinstall(Product.java:568)
at com.interwoven.install.product.ProductManager.doPreinstall(ProductManager.java:210)
at com.interwoven.install.installmgr.InstallManager.install(InstallManager.java:1361)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA8113)
at ZeroGy8.run(DashoA8113)

TIA!

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Comments

nipper

That is not supported. Your choice for Linix is Redhat 32 or 64 bit

paultongyoo

Great.

Well, I just found more detail in my install logs and found this line which matches a KB report on the support site:

02/15/2008 11:48:44 - Product.verifyInstallation - exiting; failedMods size ==> 1

Which according to the following article:
https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=59409
indicates that I don't have enough space in my TEMP directory. This is ODD considering I have 60+GB free. Not enough? Or is this an Ubuntu quirk?

nipper

Great.

Well, I just found more detail in my install logs and found this line which matches a KB report on the support site:

02/15/2008 11:48:44 - Product.verifyInstallation - exiting; failedMods size ==> 1

Which according to the following article:
https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=59409
indicates that I don't have enough space in my TEMP directory. This is ODD considering I have 60+GB free. Not enough? Or is this an Ubuntu quirk?

Do a df -k

Are you all on one partition or multiple ?

I still seriously doubt if your OS is supported, esp when it comes time to load the new driver

paultongyoo

I do have multiple partitions on my HD, with /dev/sda1 having 72GB available.

This installation won't be used as our final production system - Just as a tool for self-learning until our environment is set up.

nipper

OK, but which partition does TS think is the temp ?

paultongyoo

I found all the tmp install files in /dev/sda1. Is there a specific location in the TS configuration where tmp directory is specified?

paultongyoo

Update: I got the same exception when trying to install TS on a fresh CentOS installation as well. I also de-partitioned my hard drive to give me 80+ GB free space on the install drive, which I assume is more than enough.

TIA for any advice!

Adam Stoller

Update: I got the same exception when trying to install TS on a fresh CentOS installation as well. I also de-partitioned my hard drive to give me 80+ GB free space on the install drive, which I assume is more than enough.

TIA for any advice!

Is there some reason why you are expecting installations to work on OS's that aren't officially supported? (at least that seems to be what you're trying to do).

On Unix based systems - TS needs to insinuate itself at the kernel level - if the OS isn't supported, there's a good chance that it won't work.

paultongyoo

Is there some reason why you are expecting installations to work on OS's that aren't officially supported? (at least that seems to be what you're trying to do).

Read a post in this forum where a user was able to get TS working on CentOS (a RHL clone).

Adam Stoller

Read a post in this forum where a user was able to get TS working on CentOS (a RHL clone).

You might try sending a private message to Bill Klish (the one who said they were using a CentOS clone) to get details of how they did the install (and what version of the OS and TS they used).

paultongyoo

After a fresh install of Red Hat Enterprise Linux 5, I got the same error BUT the installation log was a bit more verbose -- I got a bunch of "cannot locate shared libraries" errors after execution of tsserver.bin, similar to what was happening when private.bin was executing after running install.sh.

I performed the same fix to tsserver.bin that I did for private.bin (cat private.bin.bak | sed "s/export LD_ASSUME_KERNEL/#xport LD_ASSUME_KERNEL/" > private.bin) and this fixed the problem.

Now I'm dealing with UVFS not compiling....

paultongyoo

Installing CentOS 4 (not 5) solved all problems with install and UVFS compiling. W00t.