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Failed to start

hokieBill

We had an issue where our stores were lost on our development box. We have restored them from back up. However, when we try to start TeamSite, we get the following errors:

iwserver.log:
iwstart: Waiting up to 60 seconds for iwserver to come up... TIMED OUT
iwstart: ERROR: iwserver did not come up in 60 seconds
iwstart: ERROR: Please look at /space/TS_671_LOGS/iwtrace.log for more information
ERROR: Failed to start.

iwtrace.log:
[Wed Jun 11 12:20:23 2008] Error: /san_space/iw-store/workflow not empty.
[Wed Jun 11 12:20:23 2008] Failed to start store manager.

We had just finished upgrading from 6.5 to 6.7.1 before the stores were lost. Our boxes are on Solaris 9.

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moonkhanna

We had an issue where our stores were lost on our development box. We have restored them from back up. However, when we try to start TeamSite, we get the following errors:

iwserver.log:
iwstart: Waiting up to 60 seconds for iwserver to come up... TIMED OUT
iwstart: ERROR: iwserver did not come up in 60 seconds
iwstart: ERROR: Please look at /space/TS_671_LOGS/iwtrace.log for more information
ERROR: Failed to start.

iwtrace.log:
[Wed Jun 11 12:20:23 2008] Error: /san_space/iw-store/workflow not empty.
[Wed Jun 11 12:20:23 2008] Failed to start store manager.

We had just finished upgrading from 6.5 to 6.7.1 before the stores were lost. Our boxes are on Solaris 9.

Did you refer to all the documentation available before doing the upgrade? Did you run iwaccessmigrate?

How do you backup your stores?

moonkhanna

Also, have you logged a case with IWOV support? If not do so..

hokieBill

Yes, I read the documentation. I don't believe the upgrade is the problem. It seemed to go smoothly and initial testing after the upgrade went well. Yes, I ran iwaccessmigrate.

I am not exactly sure how we backup our stores. I am newbie to TeamSite. I know we freeze the stores and the full backup takes quite some time to complete. The restores that we have reviewed all have TSRunning in the iw-store, which does make us question our backup process.

I have logged a case with IWOV support. I was just hoping that someone out here would have a solution to the error.

Thanks for the replies.

nbwoven

1. Make sure that the TeamSite backing store is writable by iwts user.

2. Do you have 'LOCKFILE' files under the following directories of current stores that you restored from backups ?
* /workflow
* /default directories

Its recommended that 'LOCKFILE' should be excluded during backups .

3. Here are some KBs on teamsite backup just in case you haven't refd. them already .You'll need access to the Interwoven support website .
Best Practice: TeamSite Backup Whitepaper
Common TeamSite Backup Problems
TeamSite BackUp Testing and Log Checking Recommendations

somens

I think the workflow is corrupted. You can try the following thing
1) Find the location of the backingstore by typing iwgetstore.
2) Stop the TeamSite Services,
3) CD into your backingstore and delete the workflow directory. (Take the backup of the workflow directory before deleting it)
4) Start TeamSite.
5)After restart the workflow folder will be created again.

hokieBill

I deleted the workflow directory and was able to get TeamSite started. However, when I logged in with users that only had the 'Editor' role, they no longer see the Workflow tab. I talked to Interwoven support and we went through the steps of reassigning them the role. Once we did that, then the tab appeared.

I went through the restore process again, hoping that our backup was bad. But, I am in the same position as before.

Does anybody know what might make the workflow tab not available to a user?

Thanks.

smwangi

Check your roles definitions

chicka

I deleted the workflow directory and was able to get TeamSite started. However, when I logged in with users that only had the 'Editor' role, they no longer see the Workflow tab. I talked to Interwoven support and we went through the steps of reassigning them the role. Once we did that, then the tab appeared.

I went through the restore process again, hoping that our backup was bad. But, I am in the same position as before.

Does anybody know what might make the workflow tab not available to a user?

Thanks.

Hey
A quick question.
How did you manage to upgrade TS6.7.1 on Solaris 9 box.
Compatibility matrix says TS6.7.1 is supported on Solaris10.
Please clear my basic doubt.

Antharix

I have seen TeamSite 6.7.1 installed on Solaris 5.8!
Only concern they had was, the slow system response occasionally.