error on preview or generate

my users are getting this error, "

Error:

An error occurred during PT compiling. Please see more details in log files."

They get the above error when trying to preview or generate, works fine for me as a master though. help?

teamsite 6.7.1 sp1 windows

nico

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Migrateduser

my users are getting this error, "
Error:
<SCRIPT src="/iw-cc/base/widget/infobox/infobox.js" type=text/javascript></SCRIPT><SCRIPT src="/iw-cc/base/util/urls.js" type=text/javascript></SCRIPT>
An error occurred during PT compiling. Please see more details in log files."

They get the above error when trying to preview or generate, works fine for me as a master though. help?

teamsite 6.7.1 sp1 windows

nico

<SCRIPT src="/iw-cc/base/widget/infobox/infobox.js" type=text/javascript></SCRIPT><SCRIPT src="/iw-cc/base/util/urls.js" type=text/javascript></SCRIPT>

its probably a permissions error.. check the %iw-home%/local/logs/iwutild_cmdout.log

smwangi

Most likely cause is lack of permisiions on the user to read/open and create files in a folder called branch/WORKAREA/workareaname/preview either (or similar) or higher.

moonkhanna

Error:

An error occurred during PT compiling. Please see more details in log files."

They get the above error when trying to preview or generate, works fine for me as a master though. help?

teamsite 6.7.1 sp1 windows

nico[/QUOTE]

Most likely a permissions issue. Your users need the write access on the Preview as well as Generate directory..

If that is there, check your templating.cfg to see if the users are allowed for the respective template (I am assuming they are editting existing DCRs)

ISCBorisB

Most likely a permissions issue. Your users need the write access on the Preview as well as Generate directory

That has been already pointed out. Twice, you are the third. Have you added anything of substance?

moonkhanna

That has been already pointed out. Twice, you are the third. Have you added anything of substance?

Hi Bo, good point out. I wish you also point out for others however none of my posts are generally unnecessary. Here is what I added
If that is there, check your templating.cfg to see if the users are allowed for the respective template (I am assuming they are editting existing DCRs)