Nightly / Weekly restarts needed?

MediaBin 4.5.3
Windows 2003 EE SP1

My client was advised by an Interwoven professional services resource that it is a good idea to restart the MediaBin Server service nightly and reboot the server weekly. Is this typical and do other customers feel the need to do this?

It was the first time I had heard this, and other customers of ours do not perform these restarts and don't have problems that I know of.

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Comments

msrinivas

What? What? What?

Are they experiencing any issues? Even if they are I don't think restarts would solve anything.

Bill Klish

My thoughts exactly. It made no sense to me.

I will ask that they stop doing this effective tonight.

lyman

Makes no sense to those of us on the server team either :-). I suspect that you may have gotten a tidbit from a well-intentioned support person who does not primarily work with MediaBin.

No, we have many customers who run for weeks and months without a restart. If there is something preventing this, we want to know!

Cheers,

Lyman Hurd

Migrateduser

It's a little ironic to see this message because we have had a problem with our MediaBin 4.5.3 application server that needs a regular reboot every night. Our datacenter ops team has been monitoring the private bytes of all applications and noticed that MBPw32.exe keeps growing and growing and growing until the server eventually runs out of RAM, crawls, and requires a reboot.

We have never been able to identify the culprit however, we just recently bought a mediabin test server license and new hardware just for this kind of scenario. Our Ops team is going to reproduce the problem and hopefully provide some feedback to iwov.

lyman

If you are seeing memory leaks please open a support case. This is not typical or expected. Obviously none of our stress tests have been producing these results, but since every customer's particular set of typical tasks differ, no set of canned tests is 100% reliable.

Cheers,

Lyman Hurd

Migrateduser

Will do. I opened a case long time ago but, there was never a conclusion. I opened case 00737647 with support and we'll see what happens.