Emails are sent more than once

Hai,
I am initiating a workflow which is referring to customsend_mail.ipl.But once the workflow gets completed email to the receipents are sent more than once.Can anyone please explain what must be the error?

Thanks,
Shraddha

Find more posts tagged with

Comments

auli

Post your wft file and also the TeamSite version you are currently working on.

Adam Stoller

Hai,
I am initiating a workflow which is referring to customsend_mail.ipl.But once the workflow gets completed email to the receipents are sent more than once.Can anyone please explain what must be the error?

Thanks,
Shraddha

customsend_mail.ipl is a custom script - and therefore most of us do not have it and cannot debug it for you.
Are you sure the users are getting multiple copies of the email? or is it just that their email addresses appear multiple times in the mail headers? (usually, the mail transfer agents and/or SMTP servers are smart enough to perform duplicate elimination in such cases)

Shraddha

customsend_mail.ipl is a custom script - and therefore most of us do not have it and cannot debug it for you.
Are you sure the users are getting multiple copies of the email? or is it just that their email addresses appear multiple times in the mail headers? (usually, the mail transfer agents and/or SMTP servers are smart enough to perform duplicate elimination in such cases)

Hey Thanks,
Ya the users are getting multiple copies of mails.
As you said I checked in all the file also, there is no repetition of mail Id's.
Please suggest for any other possibilities.

Thanks,

Adam Stoller

Hey Thanks,
Ya the users are getting multiple copies of mails.
As you said I checked in all the file also, there is no repetition of mail Id's.
Please suggest for any other possibilities.

Thanks,

Other possibilities include (at least)

Without seeing the actual code and problem in the environment in which it is happening, it is difficult to debug - and I'm not prepared to debug a problem in your environment remotely, for free - so I think you'll have to spend a bit more time trying to debug it yourself - or hire someone to come in and help you.