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Registry Editor error during installation

LooseKannon

Hi There,
Just wondering if someone could help me with an error im getting when i try to install TeamSite 6.7.1 on Windows 2000 Professional SP4.

When it's trying to install tsserver.exe i get a pop up regarding registry editor:

"Cannot import < iw-home >/TeamSite/install/w2kdependency.reg..disk or file system error"

I get this for two more files: sd.reg and dfs.reg.

Has anyone else run into this problem before?

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LooseKannon

I saw from the support site that Microsoft Distributed File System (DFS) should be disabled when installing TeamSite. I checked and saw that there were no services running related to dfs and the proper registry values were set in regedit according to the articles:

https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=1722
https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=53711

Any help on this is greatly appreciated.

Adam Stoller

I saw from the support site that Microsoft Distributed File System (DFS) should be disabled when installing TeamSite. I checked and saw that there were no services running related to dfs and the proper registry values were set in regedit according to the articles:

https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=1722
https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=53711

Any help on this is greatly appreciated.

I think DFS is W2K3 not W2K - and you indicated you were using the latter.

Adam Stoller

Hi There,
Just wondering if someone could help me with an error im getting when i try to install TeamSite 6.7.1 on Windows 2000 Professional SP4.

When it's trying to install tsserver.exe i get a pop up regarding registry editor:

"Cannot import < iw-home >/TeamSite/install/w2kdependency.reg..disk or file system error"

I get this for two more files: sd.reg and dfs.reg.

Has anyone else run into this problem before?

Are you performing the installation as the local disk Administrator? As someone with full administrative rights (and a member of the Local Administrators group)? or as "joe user"?

LooseKannon

Hey there,
Im installing it as Administrator user. He is a part of the Administrator group. From what i can see i don't think i need those .reg files as the services are disabled by default with my w2k pro sp4. But for some reason the installation is trying to find it from the TeamSite/install directory.

Any help you can provide is appreciated.

Adam Stoller

Hey there,
Im installing it as Administrator user. He is a part of the Administrator group. From what i can see i don't think i need those .reg files as the services are disabled by default with my w2k pro sp4. But for some reason the installation is trying to find it from the TeamSite/install directory.

Any help you can provide is appreciated.

I'd suggest contacting Support - my guess is that the installer expects those files to exist and to be able to run them - and either the files are missing or something about your system is preventing them from being run.

ISCBorisB

Im installing it as Administrator user. He is a part of the Administrator group.

To install 6.7.x in Windows it should literally be a user "Administrator", not just any User with Admin group priviliges. Was it?
(As a known name, 'Administrator' is sometimes considered a security breach and gets removed by Sys Admins)

LooseKannon

Hey,
Yeah I am trying to install it as the user 'Administrator'. I logged into the box as that user.

Im actually trying to install it on w2k sp4 on Microsoft Virtual PC. windows 2000 server gives me the same error.

moonkhanna

Hey,
Yeah I am trying to install it as the user 'Administrator'. I logged into the box as that user.

Im actually trying to install it on w2k sp4 on Microsoft Virtual PC. windows 2000 server gives me the same error.

You can also give a try re downloading the Interwoven Teamsite package.. It happens sometimes that package gets corrupted during download..

LooseKannon

Yeah i thought about that as well...i actually downloaded it again but still got the same error. But it definetly seems like that...its not either extracting the required files or is not able to access the TeamSite/install dir. Im thinking if i should try it on a different OS like w2k3