Error when trying to compare or merge files

nickcolorado

Hi,

We are using teamsite 6.5.0 sp3. IE 6 and IE 7,

When trying to merge conflictin files or compare a file to a previous version of the file we are receiving the following java error and are unable to merge/compare files.

Has anyone else seen this error? How can we resolve this?

Could not open file/url /default/main/ACCTPAGESWWW/WORKAREA/spna3/docroot/DynamoDocRoot/alerts/index.jhtml (Error receiving file transfer result from 'http://phil.omcssi.com/iw-cc/launchpad/download':
java.io.UnsupportedEncodingException - )

When accessing the Sun Java Console from the IE Tools -> Sun Java Console, here is the output I see.

Java Plug-in 1.6.0_02
Using JRE version 1.6.0_02 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\spna3


----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to
----------------------------------------------------

Getting strings from nullcom/interwoven/merge200/merge/strings.properties
Getting strings from nullcom/interwoven/merge200/merge/strings.properties
Getting strings from http://phil.omcssi.com/iw-cc/command/com/interwoven/merge200/mpTOOLS/mpEDIT/strings.properties
Getting strings from http://phil.omcssi.com/iw-cc/command/com/interwoven/merge200/mpTOOLS/mpEDIT/strings.properties
Could not open file/url /default/main/ACCTPAGESWWW/WORKAREA/spna3/docroot/HTMLDocRoot/css/calendar.css (Error receiving file transfer result from 'http://phil.omcssi.com/iw-cc/launchpad/download':
java.io.UnsupportedEncodingException - )
java.lang.NullPointerException
at com.interwoven.merge200.merge.view.TMergeDisplay.GetDifferences(TMergeDisplay.java:1021)
at com.interwoven.merge200.merge.MergeDiffApplet.start(MergeDiffApplet.java:221)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Could not open file/url /default/main/ACCTPAGESWWW/WORKAREA/spna3/docroot/DynamoDocRoot/alerts/index.jhtml (Error receiving file transfer result from 'http://phil.omcssi.com/iw-cc/launchpad/download':
java.io.UnsupportedEncodingException - )




Thank you

nipper

Don't know if this is the issue, but your rev of the JVM is not supported on TS 6.5 (which is 2 years old)

Check out the details here