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MediaBin 4.6.1 and PSD files

magikandrea

Hi all,
I upgraded a MediaBin server from 4.5.3 to 4.6.1.

Here they have many multilayer PSD files. When using the MediaBin clients (Win Client and Web Client) all the thumbnails and previews of these files are displayed as a white image. In the old system we had the right previews and thumbnails.

I found a KB note on the support web site that explains a workaround to solve this (see https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=60270):


To add a composite thumbnail, save the .psd in Adobe Photoshop and enable the preference to Maximize File Compatibility. (This option is available in Photoshop Edit > Preferences > File Handling.) Then add the asset to the MediaBin repository.
Users can also apply MediaBin's Composite Layer Adder primitive on retrieval and then reinsert the asset in MediaBin. However, this primitive is only available if AGS is installed on MediaBin.

The problem is that we can't ask the customer to download all the PSD files, save them setting the "Maximize File Compatibility" and uploading again the files or download them applying the Composite Layer Adder primitive and then uploading again the files.

The customer is asking for a solution without modifying all the assets.

Is there anybody that is facing the same issue and can send any suggestion to solve this?

Thank you very much for your help.

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iwTech

Hi all,
I upgraded a MediaBin server from 4.5.3 to 4.6.1.

Here they have many multilayer PSD files. When using the MediaBin clients (Win Client and Web Client) all the thumbnails and previews of these files are displayed as a white image. In the old system we had the right previews and thumbnails.

I found a KB note on the support web site that explains a workaround to solve this (see https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=60270):

The customer is asking for a solution without modifying all the assets.
Is there anybody that is facing the same issue and can send any suggestion to solve this?
Thank you very much for your help.

Contact Support , they can fix it

-Vin

MR23326-in.xml

MR23326.rptdesign

lyman

Just to clarify, the KB article doe snot have anything to do with the previews on existing assets. In the process of an upgrade, no file ever loses its previews. In this case it turned out that the customer attempted to copy ImageDb and had not moved the whole thing. Large previews in MB may be store din the backing file store instead of the database (in fact the 256x256 and 512x512 previews are almost always stored in ImageDb in MBDataDirectory).

The "white thumbnail" problem only occurs in two cases:

1) You are trying to reingest a file originally ingested by an older version of MediaBin (prior to 4.6 we stripped the composite preview embedded in the file and in 4.6 we use it).

2) You output a PSD file and attempt to place it in an InDesign layout (InDesign has to use the compatibility preview as well...curious that Adobe cannot simply regenerate the preview from the layers...).

CalvinFold

We had the same issue after the upgrade...seems somewhat random, but we ended-up with alot of missing previews.

We were told there is no workaround. All we know is if we download the file, open it in Photoshop, Save As over the top of the original (no other setting changes), and re-ingest, the preview is restored.

All these files had proper previews in the previous version, so we were needless to say quite annoyed since this involves hundreds, if not thousands, of assets. We're just dealing with it slowly but surely and by attrition.