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Email to Group on TS 6.7.1 SP1

incognita

On Teamsite 6.7.1 when i sent a mail to a GroupTask, it completed, and the transition comment in the history showed as "Comleted email notification".

I tried the same in TS 6.7.1 SP1, using WFM 1.0.0.1.
After the email task, it moves on to the Group Task, but the transition comment shows as "no mail notification is needed, transition to the next task."

Is there a difference in the way mails are sent to group tasks in 6.7.1 SP1?

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Comments

mstradling

I'm facing the same problem.

So far as I can tell the two supplied mail handler classes; AuthorMailNotificationTask and ReviewerMailNotificationTask are hard-wired to send an email based on the template specified by the mail_template parameter to the owner of the Email Task.

On the grounds 90% of emails are to a group or list of users to tell them there is a group task assigned to them it's all a little useless.

It seems to me we have two options:

1) Create our own GroupMailNotificationTask class that reads a user_list variable/automatically grabs the users assigned to the following task/whatever makes sense in the situation.
2) Swap the Email Task for an External Task and do it all with 5 minutes of Perl.

Since option 1) is, so far as I can see completely undocumented and stands a 50-50 chance of actually working I'll probably be heading down route 2!

davehsbc

I am also facing the same issues and will be using option 2 for the same reasons.
I plan to also use perl for the user and reviewer email task since the new WFM 1.0.0.1 method doesn't work.

Ken3992927

Yeah I found that out too and I don't understand why you can't send an email if it is a grouptask. I would have thought that people in the group would want some kind of notification.

I ended up writing my own script to get through this.

incognita

Well in addition to this, i tried using an external task to invoke iw_solution_email.ipl.

It's sending fine to a single user, but when i give multiple users in the argument, as per the log file, it takes only the first argument.

Eg. $IW_HOME/iw-perl/bin/iwperl $IW_HOME/local/config/wft/solutions/iw_solution_email.ipl -t User2 -t User3
This attempts to send the mail only to the owner of the "User2" task.

Also, on trying to send it to a group task, using the external task, the log says "Can't call method "GetId" on an undefined value.."

Any pointers on these two issues?

Adam Stoller

Well in addition to this, i tried using an external task to invoke iw_solution_email.ipl.

It's sending fine to a single user, but when i give multiple users in the argument, as per the log file, it takes only the first argument.

Eg. $IW_HOME/iw-perl/bin/iwperl $IW_HOME/local/config/wft/solutions/iw_solution_email.ipl -t User2 -t User3
This attempts to send the mail only to the owner of the "User2" task.

Also, on trying to send it to a group task, using the external task, the log says "Can't call method "GetId" on an undefined value.."

Any pointers on these two issues?

You probably need to enable debugging and verboseness in iw_solution_email.ipl to get some additional information about what's happening. There are any number of reasons why you might be seeing the results, but ultimately you need to debug the script and PTs being used in order to see what's really happening and how to fix it.

teamrank.png

incognita

I was able to send the mail to the group task finally - it was a syntax error on my part, in the email command.

However, I'm still unable to send mails to owners of two tasks by using the parameters: -t User2 -t User3
Tried with comma separated values and double quotes as well - no luck.

The log file does indicate that it has initially read both the arguments, as i'm copy pasting below:
arg: [-t]
arg: [User2]
arg: [-t]
arg: [User3]
arg: [3060]
arg: [3065]
arg: [\iwadmin\main\config\WORKAREA\shared]

However, when generating the actual header, only the first address, ie, that for the owner of the task "User2", comes.

Any pointers?

Adam Stoller

I was able to send the mail to the group task finally - it was a syntax error on my part, in the email command.

However, I'm still unable to send mails to owners of two tasks by using the parameters: -t User2 -t User3
Tried with comma separated values and double quotes as well - no luck.

The log file does indicate that it has initially read both the arguments, as i'm copy pasting below:
arg: [-t]
arg: [User2]
arg: [-t]
arg: [User3]
arg: [3060]
arg: [3065]
arg: [\iwadmin\main\config\WORKAREA\shared]

However, when generating the actual header, only the first address, ie, that for the owner of the task "User2", comes.

Any pointers?

Again, it's a question of debugging the script and PTs to verify that both '-t' task arguments are included in the XML output/input that the script uses and that wherever it extracts owner information for the recipient list that it looks through an entire list of such entries and not just a single static entry.

I haven't had to do this thus far, so I haven't bothered debugging it. Welcome to the bleeding edge ;-)

mdang

I'm facing the same problem.

So far as I can tell the two supplied mail handler classes; AuthorMailNotificationTask and ReviewerMailNotificationTask are hard-wired to send an email based on the template specified by the mail_template parameter to the owner of the Email Task.

On the grounds 90% of emails are to a group or list of users to tell them there is a group task assigned to them it's all a little useless.

It seems to me we have two options:

1) Create our own GroupMailNotificationTask class that reads a user_list variable/automatically grabs the users assigned to the following task/whatever makes sense in the situation.
2) Swap the Email Task for an External Task and do it all with 5 minutes of Perl.

Since option 1) is, so far as I can see completely undocumented and stands a 50-50 chance of actually working I'll probably be heading down route 2!

The options you list are correct. But I would like to recommend option 1. It happens that TS 6.7.1 SP1 release captured the transition phase of the Perl external task to the URL external task (mostly in Java). Documentation regarding this area will be updated in TS 6.7.2 release. Command based URL external task is the direction TS is going.

Although the documentation of URL external email task is not provided yet, a fairly well documented and working example code has been shipped in this location:
[iw-home]/local/config/lib/content_center/customer_samples_src/src/com/corp/custom/MailNotificationTask.java

You can hit the ground running by tweaking a few variables in this sample class. And you can program any kind of email recipient logic.

incognita

Again, it's a question of debugging the script and PTs to verify that both '-t' task arguments are included in the XML output/input that the script uses and that wherever it extracts owner information for the recipient list that it looks through an entire list of such entries and not just a single static entry.

I haven't had to do this thus far, so I haven't bothered debugging it. Welcome to the bleeding edge ;-)

well, fish, the xml file does include both the -t task arguments, and as far as in can see, the ipl file does have an array to read all the additional task arguments.

Has anyone else been able to successfully send a mail to owners of two tasks using WorkflowModeler 1.0.0.1?

navi

I was able to send the mail to the group task finally - it was a syntax error on my part, in the email command.

Hi incognita, I am also getting the "no mail notification is needed, transition to the next task." message in my email task. Can you please provide a pointer to how you solved this issue?

Thanks.

Adam Stoller

Hi incognita, I am also getting the "no mail notification is needed, transition to the next task." message in my email task. Can you please provide a pointer to how you solved this issue?

Thanks.

That sounds like a completely different (and easily understood?) message than has been discussed in this thread. Is there a reason you didn't create your own thread for it?

mart2001

You'll probably need to set a reviewer task variable if you are using the reviewerMailNotification task... But if your next task is a group task after your email task, then you'll get a no such TeamSite user error message in servletd. If you try to set the user, then your next error message will say that the task is inactive. Now, only if there was a

So back to the original post, it is better to go with writing your own group mail notification class or use the perl route.

Hi incognita, I am also getting the "no mail notification is needed, transition to the next task." message in my email task. Can you please provide a pointer to how you solved this issue?

Thanks.