virtual include not working

Hi there,

We have issue in calling virtual include files in our generated HTML file. This was working for the branches that has been set before SP1 patch.
For invoking includes we have configure proxy settings in iw.cfg

[iwproxy_plugin_remap]
_regex=(.*)/project/(.*)/WORKAREA/[^/]+/common/(.*)=/iw-mount/default/main/project/common/WORKAREA/web/common/$3
[iwproxy_preconnect_remap]
_regex=(.*)/project/(.*)/WORKAREA/[^/]+/common/(.*)=/iw-mount/default/main/project/common/WORKAREA/web/common/$3

In our generated HTML file we refer files under common as:

Unfortunately when we try to access the generated HTML which calls the include
it says
"[an error occurred while processing this directive]"

I am not sure why the includes are not getting processed.

request you to input your thoughts on this issue.

ENv details:
TS 6.7.1 with SP1 on Solaris 10
we don't have any customized webserver. Uses TS webserver.

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Comments

chicka

Please validate whether I need to take this case to Interwoven support team.

ISCBorisB

Please validate whether I need to take this case to Interwoven support team.

*Include* is a loaded term. What mechanism exactly are you talking about? SSI?

If it is, note that SSI requests do not go through the proxy server. You'd have to install TeamSite redirection module,
IWOV provides several for various Web Servers. See TeamSite® Installation Guide, Enabling Server-Side Include Requests.

chicka

yes they are SSI.
We were having TS redirection module which was already configured.
Stupid thing is I forgot to restart my customer webserver.
Currently the issue is resolved.