Workflow and emails

Hi all,

TS 6.7.1 / windows

I am trying to configure emails with workflow using the solution example IWOV provides.

I get the following error message in iw
#############################################
Leaving Generate Part (Plain Body) function
#############################################

Exception in C:\Interwoven\TeamSite\local\config/wft/solutions/iw_solution_email.ipl:
Poorly formed XML:

Could not process template: C:/Interwoven/TeamSite/local/config/wft/solutions/ccmail_header.tpl

Try debugging like this: iwpt_compile ... -ocode ****.ipl; ****.ipl

XML parse error :
junk after document element at line 8, column 0, byte 117 at C:\Interwoven\TeamSite\iw-perl\vendor\lib/XML/Parser.pm line 187

I have uploaded the log and the email_map files

Any pointers as to where i am going wrong will really be helpful. Thanks for your time.

Thanks

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Adam Stoller

Hi all,

TS 6.7.1 / windows

I am trying to configure emails with workflow using the solution example IWOV provides.

I get the following error message in iw
#############################################
Leaving Generate Part (Plain Body) function
#############################################

Exception in C:\Interwoven\TeamSite\local\config/wft/solutions/iw_solution_email.ipl:
Poorly formed XML:

Could not process template: C:/Interwoven/TeamSite/local/config/wft/solutions/ccmail_header.tpl

Try debugging like this: iwpt_compile ... -ocode ****.ipl; ****.ipl

XML parse error :
junk after document element at line 8, column 0, byte 117 at C:\Interwoven\TeamSite\iw-perl\vendor\lib/XML/Parser.pm line 187

I have uploaded the log and the email_map files

Any pointers as to where i am going wrong will really be helpful. Thanks for your time.

Thanks

Arc

Hi,

The command line does have a -t task name

C:\Interwoven\TeamSite/iw-perl/bin/iwperl C:\Interwoven\TeamSite\local\config/wft/solutions/iw_solution_email.ipl -t "Review 1"

Attaching the taskoutput file.

Thanks

RonaldV

Yes,

Iwov calls the wft-email a "solution" but it is often causing more problems then one would expect from a vendor provided "solution".

Any way, in the debug-log, line 102 there is a command line. Try to run this command on a dos/unix-prompt and see what happens. If it fails it will give a a hint. Further try to add ' -ocode ****.ipl' to the command and afterwards execute the ****.ipl, this will give you more info.

In these cases you'll have to debug the scripts yourself, just like you have to do with custom code you have written yourself. And that is precise what my remark at the top of this message is all about. Vendor code (that you pay big $$ for) should be sound and safe, not something you need to trace & debug. :mad:

Adam Stoller

Hi,

The command line does have a -t task name

C:\Interwoven\TeamSite/iw-perl/bin/iwperl C:\Interwoven\TeamSite\local\config/wft/solutions/iw_solution_email.ipl -t "Review 1"

Attaching the taskoutput file.

Thanks

A guess - just taking a quick look at the task output is that the domain\userid is causing an issue where \3 is getting interpreted as an escape sequence rather than the literal string "\3" - so you may need to make sure that the userid string is quoted correctly (e.g.: "\Q$userid\E") prior to the attempt to look up the userid in the mapping config file.

However, the above is just a guess - you still need to either verify whether this is, or is not, the source of the issue by debugging the process

Arc

wrote a mail script which was faster to implement and meet the deadline. But i sure will try to fix the issue with the default soln IWOV provides.

Thanks for all your help.