Dear all
We have a number of requests to install the "Compatibility Pack for the 2007 Office system" so that users can work with DOCX, XLSX (etc..) files.
We use LANDesk to deploy our apps. The LANDesk package has no problem installing the following in sequence:-
1) Compatibility Pack for the 2007 Office system
2) Interwoven DeskSiteSite 8.0 SP1 Patch 4
3) Interwoven MailSite 8.0 SP1 Patch 4
However, we get an MSI error when trying to install QuickView Updater 8.2 relating to InstallScript Engine (ISE). So we extracted ISE (MSI) from the QuickView Updater 8.2 MSI and it installs fine to C:\Program Files\Common Files\InstallShield\Driver\1150. I know because the logfile confirms "Successfully installation". But when QuickView Updater 8.2 is installed, although the original MSI error relating to the ISE no longer occurs, the logfile confirms the installed version of ISE (1150) is "adequate" and it appears to have worked, it is not listed in Add/Remove Programs and the logfile confirms "the installation operation failed". Posters on the forum (
http://community.installshield.com/printthread.php?t=149462&pp=40) confirm they are having similar issues which points to a problem with ISE specifically and the following is true:-
- Launch msi as local system when an admin is logged in: works
- Launch msi as local system when nobody is logged in: works
- Launch msi as local system when a non-admin user is logged in: doesn't work.
In our case the logged on user is a non-admin domain user, hence the installation fails.
As a workaround we have tested that adding the domain users to a Desktop Admins A.D. group (i.e. admin rights) does work, but this is not desirable because we would be elevating their permissions unecessarily and users could install non-standard apps which is against our IT policy.
Ideally, we need a solution to the InstallScript Engine (ISE) issue so that it can be installed using an admin account (e.g. LocalSystem) while logged on as a domain user (non-admin rights). Perhaps we need a different version of ISE?
If it helps to troubelshoot this issue, I have attached the LANDesk package and QuickView Updater 8.2 logfile.
Has anyone else had any luck installing ISE and QuickView Updater 8.2 please?
Any help would be much appreciated.
Thanks
Scott
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All clients running Windows XP SP2 (expect to be XP SP3 soon) with DeskSite 8.0 SP1 HF2 & Patch 4 (8.00.100) and MailSite 8.0 SP1 HF2 & Patch
4 (8.00.100). All domain user accounts are non-admin. We use LANDesk to deploy all our apps which uses the LocalSystem account to install apps.
Interwoven Server 8.0 (not sure on exact version).
