Portal 8,0 ClassNotFoundException problem

I'm tring Vignette Portal 8.0. The portal was successfuly installed on "Windows2008 R2 64bit Standard Edition", "Tomcat 7.0", "Oracle 10g" choosing "without search services" option. However, when I try to enter portal console I see blank page. Tomcat logs says: ClassNotFoundException for ComponentFrameDisplay class. Anybody knows what the problem?

The exception trace:
2011-01-09 11:27:16,413 [http-8282-exec-2] FATAL com.vignette.portal.website.admin.internal.control.Controller - processRequest [5868125]: unable to retrieve system component display.
com.vignette.portal.website.admin.external.component.ComponentException: ComponentImpl.getDisplay: unable to create Display instance for displayID [d_component_frame].
at com.vignette.portal.website.admin.internal.component.ComponentImpl.getDisplay(ComponentImpl.java:340)
at com.vignette.portal.website.admin.internal.control.Controller.processRequest(Controller.java:220)
at com.vignette.portal.website.admin.internal.control.Controller.doGet(Controller.java:48)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:306)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.ConsoleAuthorizationFilter.httpDoFilter(ConsoleAuthorizationFilter.java:133)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.AdminContextFilter.httpDoFilter(AdminContextFilter.java:65)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.LegacySiteConsoleURLFilter.httpDoFilter(LegacySiteConsoleURLFilter.java:94)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.FailoverManagementFilter.httpDoFilter(FailoverManagementFilter.java:62)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.enduser.filters.AuthenticationFilter.doFilter(AuthenticationFilter.java:42)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.InitFrameworkFilter.httpDoFilter(InitFrameworkFilter.java:35)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.MultipartFilter.httpDoFilter(MultipartFilter.java:33)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.internal.StartupProtectionFilter.doFilterSingleInvocation(StartupProtectionFilter.java:102)
at com.vignette.portal.website.internal.SingleInvocationFilter.doFilter(SingleInvocationFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.internal.EnvironmentalWrapperFilter.doFilterSingleInvocation(EnvironmentalWrapperFilter.java:56)
at com.vignette.portal.website.internal.SingleInvocationFilter.doFilter(SingleInvocationFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:240)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:161)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:164)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:108)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:379)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:243)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:259)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:237)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:281)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.vignette.portal.website.admin.components.vgn_system_component.ComponentFrameDisplay
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1671)
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1516)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.vignette.portal.website.admin.internal.component.ComponentImpl.getDisplay(ComponentImpl.java:336)
... 54 more

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Comments

Felipe_Rodriguez

Hi,

Did you try restarting your app server? Every time you finish install Portal and run the app server it bootstrap but won’t work until you restart the server a second time.

Try that and let us know if that worked

Regards,

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From: eLink Entry: OpenText Portal Forum [mailto:vignetteportal@elinkkc.opentext.com]
Sent: Sunday, January 09, 2011 5:37 AM
To: eLink Recipient
Subject: Portal 8,0 ClassNotFoundException problem

Portal 8,0 ClassNotFoundException problem

Posted by oren@realcommerce.co.il (Mondshein, Oren) On 2011/01/09 06:32

The exception trace:
2011-01-09 11:27:16,413 [http-8282-exec-2] FATAL com.vignette.portal.website.admin.internal.control.Controller - processRequest [5868125]: unable to retrieve system component display.
com.vignette.portal.website.admin.external.component.ComponentException: ComponentImpl.getDisplay: unable to create Display instance for displayID [d_component_frame].
at com.vignette.portal.website.admin.internal.component.ComponentImpl.getDisplay(ComponentImpl.java:340)
at com.vignette.portal.website.admin.internal.control.Con! troller.processRequest(Controller.java:220)
at com.vignette.portal.website.admin.internal.control.Controller.doGet(Controller.java:48)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:306)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.ConsoleAuthorizationFilter.httpDoFilter(ConsoleAuthorizationFilter.java:133)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(Appl! icationFilterChain.java:210)
at com.vignette.po! rtal.website.admin.internal.control.AdminContextFilter.httpDoFilter(AdminContextFilter.java:65)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.LegacySiteConsoleURLFilter.httpDoFilter(LegacySiteConsoleURLFilter.java:94)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.intern! al.control.FailoverManagementFilter.httpDoFilter(FailoverManagementFilter.java:62)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.enduser.filters.AuthenticationFilter.doFilter(AuthenticationFilter.java:42)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.InitFrameworkFilter.httpDoFilter(InitFrameworkFilter.java:35)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.! doFilter(AbstractHttpFilter.java:61)
at org.apa! che.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.admin.internal.control.MultipartFilter.httpDoFilter(MultipartFilter.java:33)
at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.internal.StartupProtectionFilter.doFilterSingleInvocation(StartupProtectionFilter.java:102)
at com.vignette.portal.website.internal.SingleInvocationFilter.doFilter(SingleInvocationFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.int! ernalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.vignette.portal.website.internal.EnvironmentalWrapperFilter.doFilterSingleInvocation(EnvironmentalWrapperFilter.java:56)
at com.vignette.portal.website.internal.SingleInvocationFilter.doFilter(SingleInvocationFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:244)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:240)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:161)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:164)
at org.apache.catalina.valves.ErrorReportV! alve.invoke(ErrorReportValve.java:108)
at org.a! pache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:379)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:243)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:259)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:237)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:281)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ClassNotFoundException: com.vignette.portal.website.admin.components.vgn_system_component.ComponentFrameDisplay
at org.apache.catalin! a.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1671)
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1516)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.vignette.portal.website.admin.internal.component.ComponentImpl.getDisplay(ComponentImpl.java:336)
... 54 more

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Forum:	OpenText Portal Forum
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Oren_Mondshein

Restarting Tomcat twice doesn't help. After opening the post, I've searched for the missing class and it doesn't exists in jars inside portal_8.1_win32 installer file. The installer was downloaded from OpenText website, and it matches md5 check, so it should be correct. From the other side, it should be corrupted, since it has references to files that aren't included in installer file. We have 'ComponentFrameDisplay' class in portal 7.3 on other server, but I don't sure that I can just copy it to Portal 8.1. So, I want to check three things: why ComponentFrameDisplay is missing, where I can find win64 installer for portal 8.1 and if I can copy 'vgn-portal-vgn_system_component_classes' jar from portal 7.3 to 8.1, in the case I can't to fix the problem in other way?

Scott_Kaufmann

It's possible Portal didn't bootstrap correctly during the install. You can try copying all the CAR files from /portalinstalldir/system/bootstrap to /portalinstalldir/deployment/upload and restarting the portal twice to deploy.

Regards,

Scott

Quoted Oren Mondshein (oren@realcommerce.co.il) on 2011/01/09 12:20:

Oren_Mondshein

Thanks