Error uploading PDF docs

Environment: MediaBin 4.6.1 on Windows

While uploading pdf docs into MB, we're getting below error:

Exception in Primitive {1E885AE1}! Reason = Problem in RIP. , Message = PDFDecoder: Error ripping page content

I had gone through all the threads that are related to this error but, we have "Black Ice Printer" installed correctly. Even the MB server running with domain account. I am not sure where the problem is.

Please suggest.

Thanks,

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iwTech

Post your Adobe Reader version ?

-Vin

BlueWhale

Acrobat Adobe Version is 6.0.1

iwTech

There was some issues with Adobe Reader 7 on MB 4.5

Q.) Did you uploading PDF files using any task?

-Vin

BlueWhale

I had upgraded Adobe Reader from 6.0 to 8.0. Still the PDF upload doesn't work.

No. I am uploading PDFs using "Insert Unmodified".

sridharg

With which account is the Black ICE printer driver installed. It should be installed using the Mediabin service account and not through any other admin accounts. Also verify is your black ice driver for terminal version, as provided in black ice guide. Dont use remote desktop to install the same.

BlueWhale

Since the issue still exists, I would like to give more deatils about our current set-up.

We have MB Asset server on a Windows server. The other MB asset server on a different windows server acts as a load balancer. We also have two MB Web Clients on two different servers.

When I upload PDFs using the MediaBin Client, it works all the times. But, if I try to do the same through the web client, most of the time, it fails.

I installed the Black Ice Printer correctly on all the MB servers including Web Clients. But, I am not sure what's wrong with this. Any help will be highly appreciated.

Thank You.

msrinivas

Please post the error message that you get when you ingest using the web client.

BlueWhale

Below is the error as explained in my first post:

Exception in Primitive {1E885AE1}! Reason = Problem in RIP. , Message = PDFDecoder: Error ripping page content

Thanks.

cgi

I had upgraded Adobe Reader from 6.0 to 8.0. Still the PDF upload doesn't work.

No. I am uploading PDFs using "Insert Unmodified".

Hope you have installed the correct version of adobe acrobat reader on the server . I believe MB uses the adobe reader installed on the server to rip the pages. For e.g, if you have adobe 6 reader installed the server it will give error while uploading adobe 7 docs

BlueWhale

Hello cgi,

As I mentioned in my previous post, we have Adobe Reader 8.0 on the MB servers.

Thank You.

iwTech

We have MB Asset server on a Windows server. The other MB asset server on a different windows server acts as a load balancer. We also have two MB Web Clients on two different servers.
When I upload PDFs using the MediaBin Client, it works all the times. But, if I try to do the same through the web client, most of the time, it fails.
Thank You.

If I understand your question ,
You have two MB Servers, (One MB server for load balancing)
Did you try uploading pdf files on both servers using MB Web Client ?

Certainly, if MB windows client don’t show error on pdf insertion
and show error on [font=Book Antiqua]MB web client

means something wrong with
configuration or MB Server ,

Open a Support Case[/font]

-Vin

sridharg

whatever may be the case, the Black ICE printer driver should be installed using mediabin service account not through any other admin and more importantly,it should not have been installed using remote desktops.Make sure the black ice is set up as default printer on the box. The printer driver is responsible for injecting the non-image assets into mediabin.We faced the same issue and we resolved it by uninstalling the printer driver and re-installing on the terminal console.

lyman

You can completely rule out Black Ice as the culprit by demonstrating that MS Word documents insert, but that error is not usually what one would expect from Black Ice. Is your problem with all pdf's or just some? What are the filesizes of your pdf's as we have had memory issues with extremely large files?

Thanks,

Lyman Hurd

Samuelq

We've been through the ringer with Black Ice, and various issues. Here is what we did to finally get it working as it needed to:

- Make sure its the Black Ice 9.86 install, and not the setup.exe that is used. You'll see which exe to use when you look in the folder.
- Before installing it, uninstall the old version, and check in the registry to make sure that all Black Ice items are deleted from there as well.
- Follow the install instructions to a tee, making sure its done on the actual console and not remotely, and following the other configuration steps.
- After the install, go to the version tab, and confirm that it is 9.86.
- Also, and maybe try this before anything: log in, as the mediabin service user to the computer with Adobe Reader, and then open Adobe Reader. Since it might be your first time opening it, you might have an automatic message pop up. Click to never have that message show again, and that might solve the problem. The problem might be that the message comes up and does not allow Adobe Reader to work. So that message box has to be suppressed, for MediaBin to function with AdobeReader.

Jim

iwTech

whatever may be the case, the Black ICE printer driver should be installed using mediabin service account not through any other admin and more importantly,it should not have been installed using remote desktops.Make sure the black ice is set up as default printer on the box. The printer driver is responsible for injecting the non-image assets into mediabin.We faced the same issue and we resolved it by uninstalling the printer driver and re-installing on the terminal console.

Service Account doesn’t matter , while you are installing Black Ice Printer Driver ,

(But required admin privilege to the server) .It’s a Printer Drive and not running as a Service,

so it is not related with any account name .

But it’s important to configure the Black Ice printer path

The manual clearly explained , use terminal installation for Black Ice.

You are configuring the Black Ice for the Server and not for the MB Web Client / or Windows client.

The pdf rip off issue is not showing with the Windows Client .

This is a significant indication that the issue is not related with Black Ice

As Lyman Hurd explained in the thread , the issue is not related with Black Ice

-Vin

lyman

Ah, reading the part where this is a cluster, this might explain intermittent failures. Basically which server picks up your job is not completely deterministic and the configuration would need to be set up separately on each server in the cluster. Support can step you through using the "disabled tasks" functionality to temporarily use only one or only the other server to process jobs, or you can temporarily set one of the servers to 0 concurrent jobs. This would let you see if the problem is 100% correlated to a single server.

Cheers,

Lyman Hurd

BlueWhale

This issue got resolved by the help of Interwoven Support. In my case, as Samuelq mentioned in his post, installing Black Ice Printer 9.86 resolved the issue.

iwTech

This issue got resolved by the help of Interwoven Support. In my case, as Samuelq mentioned in his post, installing Black Ice Printer 9.86 resolved the issue.

New experience for me :rolleyes:
-Vin