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Import Error

jeffldavis2

Hi,
We are getting unusual error on TeamSite while importing a file into workarea. (see attachment for error)

After seeing that error, I tried to access Y:mount but it is not accessible. I suspect it's root cause of the Import error. When I open Y:mount it says "Y:\is not accessble, The parameter is incorrect".

TeamSite is pretty stable since years, never had any Y:mount failures. We haven't made any changes to the TS recently.

Anybody got similar error before? ideas?

TeamSite 6.1
Win 2003

Thanks

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Comments

nipper

if Y:/default is not still available that is the root cause. Anything in the logs ? I assume it required a restart of TS or the server to get it back.

If you open control panel -> services what does it show for TS Server ?

Is this only when you import ? Or is that when you noticed it ?

jeffldavis2

Nipper,
I tried restart TS and it didn't work. Nothing in logs.

In Control Panel->Services the Interwoven TeamSite Server is showing started.

This is only find I made I am not sure what other functionalities are missing/gone with this problem.

thanks

nipper

It sounds like reboot will be your only option. Look harder for logs, because there is not much one can say. Event Viewer ? Any changes ? Patches loaded ? OS ?

You can call support, but 6.1 has been EOL, so your chances are limited.

Good reason to upgrade anyway

jeffldavis2

**** Found the problem****
The problem for failure of Y:mount was "Backup Exec System Recovery(BESR)" by Symantec.
Once we uninstalled it, we got Y:mount working.