Worksite Web - Users Change Password Screen

Hi,

I know this may not be the correct place to post this, but any help would be great.

We are using Worksite Web 8.2 as an extranet site for document collaboration with some of our clients. The normal process is to create a user account and set the flag to force users to change the password on first logon. The issue we are having is that on some but not all of our clients once they change the password and hit submit/OK a

"Object reference not set to an instance of an object" error appears.

I have checked to make sure that these users have a primary database and the correct details exist in all of the 5 databases that we have and this all looks fine.

I am not a developer and with the exception of a few banners, we have not customised any of the system.

Any ideas

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dabird

That's a generic .NET error that occurs when some object is not initialized correctly. I need the call stack information to troubleshoot. To get the call stack info printed on screen, you need to change the web.config file for WSW.

Open <wsw_install_directory>/web.config in Notepad.
Search for "customErrors". Change the mode attribute to "Off".
Save the file.
Reproduce the error and this time you will see the .NET error page with call stack info. Save this page as an image and then post it back to this message for me to review.

Regards,
dabird