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Launchpad error

remyah

Teamsite version 6.5 SP2.

Teamsite server is available within private zone. From internet , it is connected via SSL accelerator and Reverse proxy server. ( We are trying to setup for external vendor use now)

When I connect to Teamsite server from Internet and try to import or edit a file, the Launch pad is giving a java error shown below.

java.lang.ClassNotFoundException: com.interwoven.launchpad100.LaunchPadApplet.class
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.loadCode(Unknown Source)
at sun.plugin2.applet.Applet2Manager.createApplet(Unknown Source)
at sun.plugin2.applet.Applet2Manager.access$2000(Unknown Source)
at sun.plugin2.applet.Applet2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.recvAlert(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader.access$700(Unknown Source)
at sun.plugin2.applet.Applet2ClassLoader$2.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)

Any suggestions how to solve this error.

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Comments

shameem

Same error to me also. Can any body help us...

ChartGroupedByAddressAndMonth.zip

Migrateduser

Hi,

I believe this issue happens when you use Sun JVM,
try to use MS JVM. You can download it and hope it will resolve this issue.

Thank you

Paul

rajathi

Hi,

I have installed the MS JVM, still i get the same error even after rebooting the system.

Do we have to do any extra configuration to enable MS JVM. I have gone through the Tools->Internetoptions->Advanced->under MS JVM JIT compiler for virtual machine is also enabled.

I guess there is some ports to which the client talks to the server for the launchpad installation. Any idea.. I have opened the ports 80,3389(Remote Desktop) and 443.

Please let me know...

rajathi

Thanks All :-)

It works fine after enabling the MS JVM settings in the I.E.