TeamSite User Account Disappearing

Today, on my Linux 6.7.1. SP 1 installation, I created a new user.
Within 15 minutes of creation, this user account disappeared from the admin interface. I recreated the account, thinking that was odd, but after a short amount of time, the account disappeared again and the user was unable to log in. I found that the user account information still appears in the tsusers.xml and tsgroups.xml file but not in the iwcache.xml or iwcache.bcp file. The user is unable to login and their membership in any TeamSite groups they were a member of had been deleted.
Reset TeamSite via the UI, no change, preformed an iwreset -a, no change.
Any clue what could be going on here?

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Alyssa

I had this same issue and it turned out to be a permissions problem on one of the configuration files that stores user information (i.e. tsusers.xml and tsgroups.xml). Sorry can't remember which one it was but maybe just check them to make sure they are correct.

eehall

The permissions looked OK to me (on both tsgroups and tsusers). Owned by iwts and world readable, group reabable, and owner read/write. I don't think that had changed. But, I update the modification permissions to 664, just in case there needed to be group write access for some reason.

Is it correct that the iwcache.xml and iwchache.bcp files are owner read/write only?

eehall

After examining the iwtrace log I found that there were conflicting user ui numbers in my tsusers file. I went in by hand and assigned an unused id to the new user and all is well in the world of TS user administration.

Thanks for the help.