Builder Installation Error on 64-bit OS

Deven_Goratela

Hi,We have downloaded Builder 8.2 from:http://mimage.opentext.com/support/ecm/secure/software/vignette/portal/builder/builder8.2win32.zipWhen we are trying to run the installation, we are getting below mentionederror on command prompt and the installation is not proceeding further.Any idea what could be going wrong or this installation is not meant for 64-bit OS?java.lang.UnsatisfiedLinkError:C:\Users\702369\AppData\Local\Temp\4\ismp002\win32ppk.dll: Can't load IA 64-bit.dll on a AMD 64-bit platform        at java.lang.ClassLoader$NativeLibrary.load(Native Method)        at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1807)        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1703)        at java.lang.Runtime.load0(Runtime.java:770)        at java.lang.Runtime.load(Runtime.java:758)        at com.installshield.util.LibraryLoader.loadLibrary(LibraryLoader.java:77)        at com.installshield.wizard.platform.win32.Win32Utils.loadDLL(Win32Utils.java:47)        at com.installshield.wizard.platform.win32.Win32SystemUtilServiceImpl.initialized(Win32SystemUtilServiceImpl.java:68)        at com.installshield.wizard.service.AbstractServiceImplementor.initialize(AbstractServiceImplementor.java:23)        at com.installshield.wizard.service.ServiceFactory.createImpl(ServiceFactory.java:129)        at com.installshield.wizard.service.ServiceFactory.createService(ServiceFactory.java:55)        at com.installshield.wizard.service.ServiceFactory.createService(ServiceFactory.java:24)        at com.installshield.wizard.service.LocalWizardServices.loadService(LocalWizardServices.java:107)        at com.installshield.wizard.service.LocalWizardServices.getService(LocalWizardServices.java:122)        at com.installshield.wizard.service.system.SystemUtilServiceInitialize.execute(SystemUtilServiceInitialize.java:17)        at com.installshield.wizard.Wizard.executeStartupBeans(Wizard.java:1446)        at com.installshield.wizard.Wizard$RunThread.run(Wizard.java:1529)java.lang.UnsatisfiedLinkError:C:\Users\702369\AppData\Local\Temp\4\ismp002\1918309.tmp\win32ppk.dll: Can'tload IA 64-bit .dll on a AMD 64-bit platform        at java.lang.ClassLoader$NativeLibrary.load(Native Method)        at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1807)        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1703)        at java.lang.Runtime.load0(Runtime.java:770)        at java.lang.Runtime.load(Runtime.java:758)        at com.installshield.util.LibraryLoader.loadLibrary(LibraryLoader.java:77)        at com.installshield.wizard.platform.win32.Win32Utils.loadDLL(Win32Utils.java:47)        at com.installshield.wizard.platform.win32.Win32WizardInitializeServiceImpl.wizardInitializing(Win32WizardInitializeServiceImpl.java:46)        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)        at java.lang.reflect.Method.invoke(Method.java:597)        at com.installshield.wizard.service.LocalImplementorProxy.invoke(LocalImplementorProxy.java:52)        at com.installshield.wizard.service.AbstractService.invokeImpl(AbstractService.java:51)        at com.installshield.wizard.service.initialize.GenericWizardInitializeService.wizardInitializing(GenericWizardInitializeService.java:24)        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)        at java.lang.reflect.Method.invoke(Method.java:597)        at com.installshield.wizard.Wizard.executeWizardInitializeService(Wizard.java:1637)        at com.installshield.wizard.Wizard.access$7(Wizard.java:1621)        at com.installshield.wizard.Wizard$RunThread.run(Wizard.java:1554)

Evan_Bench

nice coincidence as I was having same error last week. turns out that Builder 8.2 supports only 64-bit on Intel (but not AMD). 

Here is the SPM for Builder 8.2: https://knowledge.opentext.com/knowledge/cs.dll/Overview/19493268

However, I was able to install Builder successfully. Though I saw the same error I still saw the installer GUI and it continued without problems. But, you'd still be in a non-supported environment.

Do you still see the installer application? If not, make sure you have a supported JDK installed and that you have set JAVA_HOME and added JAVA_HOME/bin to your PATH.

You may need to talk to the Support Desk to get more guidance on this but I was able to continue the installation despite the lack of support for AMD libraries.