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tiff asset upload fails

shivakun

We have upgraded Mediabin to 4.6.2 from 4.6.1 and found almost all tiff,mov assets fails to upload.

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MOV upload error
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Color Converter Forward Setup.
ERROR: Cannot convert from Unrecognized - 0xffffffff to RGB.
Exception in Primitive {59783DC0}! Reason = FwdDescriptor bad in ForwardSetup, Message = CProfiledColorConverterPrimitive::ForwardImageSetup()- ERROR: Cannot convert from Unrecognized - 0xffffffff to RGB.
ERROR: Job {16982FD7-71D6-4415-A9DE-F3A338B8C6FC} Returned error by primitive Color Converter from ForwardSetup(); RC = The operation failed. Check the log output for details

---------------------------
TIFF upload error
---------------------------
Exception in Primitive {EA4C42E1}! Reason = Unspecified error, Message = TIFF Decoder: Exception in Forward Image Setup.
ERROR: Job {4796581B-7220-4CF4-AC63-DE0FE1931311} Returned error by primitive TIFF Decoder from ForwardSetup(); RC = The operation failed. Check the log output for details

Can any one tell me how to fix these issues?

Thanks in advance

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Comments

lyman

Please contact support so we can open a case and get example files. As you may have guessed this is not the usual behavior!

Cheers,

Lyman Hurd

shivakun

Contacted support and got unexpected reply that is MediaBin does not support YCbCr colorspace.JPEG compressed TIFF’s colorspace are automatically convert to YCbCr it seems. But with MB4.6.1, AGS2.1&SQL Srv TIFF were able to upload , download without any problem after upgraded to MB4.6.1, AGS2.1&SQL Srv started giving problem. I can’t see any meaning in upgrading. Any suggestion?

Thanks

lyman

Sorry, I was having difficulty parsing the last statement. What was the last version in which it worked? Are you saying it worked in 4.6.1 and not 4.6.2? The version of AGS and database are not relevant.

Thanks,

Lyman Hurd

shivakun

Hi Lyman Hurd,

Thanks for the reply. Sorry, i mistyped.

It was working with MediaBin 4.6.1(SQL Server 2005,AGS 2.1) and upgraded to MediaBin 4.6.2(SQL Server 2005,AGS 2.1) after that not able to upload.

Thanks