Issue in sending Email in workflow

Hi,
i am configuring workflow for sending email. i did all configuration in iw.cfg like

[iwsend_mail]
maildomain=company.com
mailserver=smtp.company.com
use_mapping_file=true
email_mapping_file=/iw-home/local/config/wft/email_map.cfg
debug_output=/iw-home/tmp/iwsend_mail.log

and added one external task in workflow for email (using iwsend_mail.ipl)

Problem is Workflow is ended properly without any error. and log file state that
(/iw-home/tmp/iwsend_mail.log)
Success sending email to: pd007@company.com

This succcess message i am getting but havent got any mail.

there is no error in joberror.log
Please suggest any configuration missing here.

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Comments

Faizi

Hi,
i am configuring workflow for sending email. i did all configuration in iw.cfg like

[iwsend_mail]
maildomain=company.com
mailserver=smtp.company.com
use_mapping_file=true
email_mapping_file=/iw-home/local/config/wft/email_map.cfg
debug_output=/iw-home/tmp/iwsend_mail.log

and added one external task in workflow for email (using iwsend_mail.ipl)

Problem is Workflow is ended properly without any error. and log file state that
(/iw-home/tmp/iwsend_mail.log)
Success sending email to: pd007@company.com

This succcess message i am getting but havent got any mail.

there is no error in joberror.log
Please suggest any configuration missing here.

It might be possible that mail server doesn't allows to send mail from the TS server. Contact to administrator and check the mails are reaching to mail server.

PD007

if i check this command for email it showing like this :

root@ap21cnedc4035 # /iw-home/iw-perl/bin/iwperl /iw-home/bin/iwsend_mail.ipl -f giwcmadm -t bindraps -s "sub" -m "message" -H -e
Net: Smiley Frustrated

MTP>>> Net: Smiley Frustrated

MTP(2.26)
Net: Smiley Frustrated

MTP>>> Net::Cmd(2.24)
Net: Smiley Frustrated

MTP>>> Exporter(5.567)
Net: Smiley Frustrated

MTP>>> IO: Smiley Frustrated

ocket::INET(1.27)
Net: Smiley Frustrated

MTP>>> IO: Smiley Frustrated

ocket(1.28)
Net: Smiley Frustrated

MTP>>> IO::Handle(1.23)
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)<<< 220 cbibipnt05.iuser.iroot.adidom.com WebShield SMTP V4.5 MR1a P0803.399 Network Associates, Inc. Ready at Thu May 14 13:42:08 2009
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> EHLO localhost.localdomain
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)<<< 502 Command not Supported
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> HELO localhost.localdomain
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)<<< 250 cbibipnt05.iuser.iroot.adidom.com Welcome localhost.localdomain
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> MAIL FROM:
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)<<< 250 ... OK
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> RCPT TO:
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)<<< 554 SPAM-Relay detected
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> DATA
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)<<< 503 Need RCPT (recipient)
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> Cc:
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> Subject: sub
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> Mime-Version: 1.0
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> X-Mailer: Mail::Mailer[v1.60] Net: Smiley Frustrated

MTP[v2.26]
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> Content-Type: text/html; charset=UTF-8
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> To: ritesh.agarwala@off.com
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> From: prashant.deokar@off.com
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>>

message

Job Details

Job:
Area:
Name:
Description:

Net:

MTP=GLOB(0x5277a8)>>> .
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)<<< 500 Command not Recognized
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)>>> QUIT
Net: Smiley Frustrated

MTP=GLOB(0x5277a8)<<< 500 Command not Recognized
Success sending email to: ritesh.agarwala@off.com
Task 0 does not exist.
ERROR:00920: Object being looked up was not found

i am not getting what is error in that..
Please help...

Adam Stoller

Net:MTP=GLOB(0x5277a8)<<< 554 SPAM-Relay detected

This is, I believe, generally and indicator that the SMTP server you are connecting to thinks that the email you are trying to send through it is "SPAM" - and therefore it won't send it.

First check to see if the FROM field in your email is a valid sender for the local environment.
Also verify that the TO field is local too (i.e. not a gmail or hotmail account)

If both of those check out - then you need to talk to the SMTP administrator to see if they can enable the SMTP server to accept requests from the TS server and/or provide any other assistance in debugging the results you are seeing.

gir

Hi,

Even I have faced the same issue recently it is a SMTP server issue.
First check the mail server, when u do a telnet directly through unix server it works but when you send a mail through an ipl/pl file it wont work.

Try to give a valid email address(related to your mail domain) as ghoti has suggested, if this works then you will have to talk to the SMTP admin enable to accept request from any mail domain.

dineshkumar

Guys,

Even then the forum is too old, but it helped me a lot to resolve a similar type of issue.

I faced an issue, which throws run time exception as follows:

MessagingException Raised while sending email:[EOF]
javax.mail.MessagingException: [EOF]

Reason: CMS server host name was not allowed to relay mails from the mail server. Even telnet gives positive results. But Mails was not sent initially. After contacting Mail Admin team, we come to know the host was not allowed. After configuring, everything was fine.