Email Management and Inbox Filer

System

We have EMM 8.2 SP1 P6 with OL2003 SP Exchange cached mode and generally find it's good. One thing though, is that the "Inbox Filer" only scans the last 15 minutes of emails in your Inbox to see which replies need filing . What this means is that when someone leaves for the day and shuts down Outlook, any “Send and File” replies received overnight (which isn’t uncommon when dealing with overseas clients) will not be processed, just the last 15 mins of email when you start Outlook again in the morning.

Maybe we're missing something and there's some logic behind this but it seems a like a pretty major limitation. Is there anyway we can do to fix this?

Cheers

Migrateduser

Hi kswan, I'm not a very good user of EMM but looking for information about your problem I have found that there are two different Inbox scanning procceses.

- Inbox Filer: Scans the last 15 minutes of your inbox
- Inbox Sweeper: Scans the last 3 days (72 hours) of your inbox on a pre-configured interval (10 minutes by default)

You can enable this second one in:
HKEY_CURRENT_USER\Software\Interwoven\Worksite\8.0\EMM\Config

DWORD called EnableInboxSweeper --> Value 1 (default value) enables it

Do you have enabled this?

Hope it helps,
Javi