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Error creating matter in Records Manager

martinpg

Hi - I hope someone can help me. I have Records Manager 5.1 installed on Windows 2003 server. I can log in to RM using Records Manager and create a client, but if I try to create a matter for a client, then I get an exception dialog box. The stack trace is given below.

Has anyone seen this (or know what the cause is)? Thanks for any help, Martin

at com.imanage.cms.api.workteam.impl.ObjectIdImpl.getObjectType(String myID)
at com.imanage.cms.api.workteam.impl.LibraryImpl.getFacilitiesById(Collection ids)
at interwoven.rm.model.LibraryModel.getDefaultRMFacility()
at interwoven.rm.model.LibraryModel.hasRMWorkspaceCreatorPrivilege()
at interwoven.rm.controller.LibraryNode.hasRMWorkspaceCreatorPrivilege()
at interwoven.recordsmanager.ui.MainForm.NewRecordCategoryForm(MenuHelper menuObj)
at interwoven.recordsmanager.ui.MainForm.MenuHelper_ToolStripMenuItem_Click(Object sender, EventArgs e)
at interwoven.recordsmanager.classes.MenuHelper.OnToolStripMenuItemClicked(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Server Stack Trace:

com.imanage.cms.exceptions.verification.InvalidObjectIdException: Cannot determine dictionary name/sid pair by index:
at com.imanage.cms.fc.objectid.ObjectId.parseNthString(String oid, Int32 nthIndex)
at com.imanage.cms.fc.objectid.ObjectId.parseVersion(String oid)
at com.imanage.cms.fc.objectid.ObjectId.(String oidStr)
at com.imanage.cms.api.workteam.impl.ObjectIdImpl.getObjectType(String myID)
com.imanage.cms.exceptions.workteam.WorkteamException: Cannot determine dictionary name/sid pair by index:
at com.imanage.cms.api.workteam.impl.ObjectIdImpl.getObjectType(String myID)
at com.imanage.cms.api.workteam.impl.LibraryImpl.getFacilitiesById(Collection ids)
at interwoven.rm.model.LibraryModel.getDefaultRMFacility()
at interwoven.rm.model.LibraryModel.hasRMWorkspaceCreatorPrivilege()
at interwoven.rm.controller.LibraryNode.hasRMWorkspaceCreatorPrivilege()
at interwoven.recordsmanager.ui.MainForm.NewRecordCategoryForm(MenuHelper menuObj)
at interwoven.recordsmanager.ui.MainForm.MenuHelper_ToolStripMenuItem_Click(Object sender, EventArgs e)
at interwoven.recordsmanager.classes.MenuHelper.OnToolStripMenuItemClicked(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

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Comments

Migrateduser

Hi Martin,

The stack trace suggests a problem with facility configuration. Have you used the server Library Manager application to set a default RM facility? Right click on the facility to find this command.

Tim Pfeiffer
Principal Engineer, Interwoven

TinaCamp

Additionally, you should make sure that the user id with which you are logged in is a member of the WorkSpace Creators group under the Facility in Library Manager.