OK/Apply Freeze on ContentInstance with embedded Ephox

Shanti_Suresh

VERSION: 7.6

Hello,

We are running into intermittent freezes when clicking the OK or Apply button. Freezes happen on several occasions. Sometimes, OK works and edits go through. Somethimes "Apply" will work and sometimes not.  When the freeze occurs, the only option is to reload the window.  The Edits are lost.  But 90% of the time, the OK/Apply buttins unfreeze.  About 10% of the time, the window can't be reloaded.  The freeze reports have come in since I want to say, Java7Update25 onwards. My questions are:
(1) Are you aware of any browser-related freezes pertaining to Java plugin 1.7 Update 25 on the desktop?
(2) What is the difference between OK and Apply on an Edit window? From looking at the Javascript, they appeared to be doing the same submit of the form. Perhaps I am missing something.
(3) What is the difference between how OK and Apply works on the server-side, after the form reaches the server?

(4) Have others experienced this behavior? 

The Java Console logs do not show anything unusual.

Thanks,

                          -Shanti

Trilochan_Singh

I have seen this behavior with ELJ used content instances. If you wait for some time after clicking OK/Apply button or move to any other property sheet it look like freeze window. But after some time it will perform the required action, as of now I don't have any specific solution for this.Other problem can be any JS added for CIF/attribute, but it should not cause problem after JRE update.Check with different browser for temporary solution;;Hope this info will give some breakthrough to you.Regards,
Trilochan

---

From: eLink Entry: Discussion Group - Web Experience Management [v7webcontentmanagement@elinkkc.opentext.com]
Sent: Monday, October 21, 2013 9:36 AM
To: eLink Recipient
Subject: OK/Apply Freeze on ContentInstance with embedded Ephox

OK/Apply Freeze on ContentInstance with embedded Ephox

Posted by shanti@umich.edu (Suresh, Shanti) On 10-21-2013 10:33

VERSION: 7.6 Hello, We are running into intermittent freezes when clicking the OK or Apply button. Freezes happen on several occasions. Sometimes, OK works and edits go through. Somethimes "Apply" will work and sometimes not.  When the freeze occurs, the only option is to reload the window.  The Edits are lost.  But 90% of the time, the OK/Apply buttins unfreeze.  About 10% of the time, the window can't be reloaded.  The freeze reports have come in since I want to say, Java7Update25 onwards. My questions are: (1) Are you aware of any browser-related freezes pertaining to Java plugin 1.7 Update 25 on the desktop? (2) What is the difference between OK and Apply on an Edit window? From looking at the Javascript, they appeared to be doing the same submit of the form. Perhaps I am missing something. (3) What is the difference between how OK and Apply works on the server-side, after the form reaches the server?(4) Have others experienced this behavior? The Java Console logs do not show anything unusual.Thanks,                          -Shanti

---

[To post a comment, use the normal reply function]
Forum:	Discussion Group - Web Experience Management
Content Server:	Knowledge Center