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Getting IWnternalError while trying to open "User and Roles" in admin tab

Deepaka

Hi all,

In Teamsite while hitting the "User and Roles" button in the administration tab I am getting the the error "An error occurred executing command com.interwoven.ui.teamsite.admin.EditRolesCommand" with details as "com.interwoven.api.utility.IWInternalError: user lookup failed with error code 1" as root cause and also specifies a large number of locations where this error occurs. This error only occurs while I login with the administrator master account. But with other master accounts no errors are encountered while using this facility. The Teamsite version is 6.5.0 Service pack 3.

Please help.

Regards,
Deepak

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Migrateduser

HI Deepak

when the Openapi service is not running along with Teamsite other services , you might get this error. Please check if Openapi service is up and running.

Thank you
Paul

Migrateduser

Have you tried removing and adding that user back to TeamSite?

Deepaka

HI Deepak

when the Openapi service is not running along with Teamsite other services , you might get this error. Please check if Openapi service is up and running.

Thank you
Paul

Hi Paul,

Thanks for your reply. I have checked this. The service is up and running with the follwing attributes "Started", "Automatic".

Regards,
Deepak.

Deepaka

Have you tried removing and adding that user back to TeamSite?

Hi,

Thanks for reply. This is the "root" user name and hence cannot be re added.

Regards,
Deepak