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Teamsite search can't find an exact match for a string that starts with a number?

tanguyr

Hello,

I'm booked a support case for this, but i just wanted to see if anybody else here had come across this or had a fix/workaround

On our server (running teamsite search 2.1.1 on solaris 10) , it seems that teamsite search can't do a fulltext match (what the web interface calls an "Exact phrase") against strings that start with a number. I've tried this both in the web interface and via the command line, here below the query files and results from the cli approach:

[HTML]

about_swift/legal/swift_contracts/081106_spp_terms_cond.pdf

[/HTML]

running this with the query:


iwsrchquery -f match.query.xml trademak 5 /default/main/www_swift_com /default/main/www_swift_com/WORKAREA/transport

yields three results:

[HTML]

E11K0BO1

/default/main/www_swift_com/WORKAREA/transport/templatedata/sdc/content/data/en/about_swift/legal/swift_contracts/index.xml
3920.0

/default/main/www_swift_com/WORKAREA/transport/sites/sdc/about_swift/legal/swift_contracts/081106_spp_terms_cond.pdf
3797.0

/default/main/www_swift_com/WORKAREA/transport/sites/sdc/item_url_mappings.txt
3758.0

0

[/HTML]

... but if i use just the substring that starts with a number:

[HTML]

081106_spp_terms_cond.pdf

[/HTML]

i get zero matches...

Is this a bug or is there something i need to configure somewhere to allow strings that start with numbers?

/t

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Comments

tanguyr

OK, so support confirmed that this is a bug. No fix in site, told to wait for the new search (3.1)

/t

Adam Stoller

OK, so support confirmed that this is a bug. No fix in site, told to wait for the new search (3.1)

/t

Wait for new search? It's already out (went through the install process at my last customer site) - or do you mean "wait until your organization/customer upgrades to the new search?

tanguyr

Wait for new search? It's already out (went through the install process at my last customer site) - or do you mean "wait until your organization/customer upgrades to the new search?

See, that's what i don't get: on the autonomy/interwoven support site, when i go to product downloads i find a link for TeamSite Search 3.1.1 (under TeamSite 6.7.2 SP1), but it's just a readme that tells me to contact support to get an installer. I asked the support guy if 3.1.1 was GA and he couldn't tell me (told me to get in touch with our sales contact). Now i hear from you that it apparently IS GA?

Adam Stoller

See, that's what i don't get: on the autonomy/interwoven support site, when i go to product downloads i find a link for TeamSite Search 3.1.1 (under TeamSite 6.7.2 SP1), but it's just a readme that tells me to contact support to get an installer. I asked the support guy if 3.1.1 was GA and he couldn't tell me (told me to get in touch with our sales contact). Now i hear from you that it apparently IS GA?

Search 3.1.1 uses Autonomy's IDOL server instead of the Verity libraries - it also does all the communications between search server and TS server via ports as opposed to shared directory mounts.
Because this is the first release of Search using IDOL - I believe Autonomy Interwoven is being a bit cautious and requiring that they have representatives on site (pro-bono) to assist with the installation rather than just making the installer accessible for download.
Having gone through the process I can tell you that:

I imagine that once a few more installations have been performed and/or when the next official release is made, the download for Search will probably be "normal" again.Until then - if you want Search 3.1.1 - contact your IWOV Sales representative.

Jamik

[QUOTE=ghoti]Search 3.1.1 uses Autonomy's IDOL server instead of the Verity libraries - it also does all the communications between search server and TS server via ports as opposed to shared directory mounts.
Because this is the first release of Search using IDOL - I believe Autonomy Interwoven is being a bit cautious and requiring that they have representatives on site (pro-bono) to assist with the installation rather than just making the installer accessible for download.
Having gone through the process I can tell you that:

I've been told by our Autonomy Interwoven sales reps that TS Search 3.1.1 is GA now. They still want you to request the installation via email because they want to keep track of who has it installed(why they couldn't track who downloads it from the website I don't know). Also now they don't require you to have them install it anymore either evidently. I haven't done this yet because I don't have the most recent version of TS on my Dev box anymore so I haven't been able to verify for certain if what our sales rep told us is true or not.