Admin Login Failed - Your account was not found.

Hi All,

We are unable to login into Portal by using Portal Admin ID and getting Error Message "Your Account was not found.".

Also I could see below Errors in the Portal Log:

2014-12-22 11:18:52,848 [http-bio-9090-exec-1] WARN com.vignette.portal.website.admin.components.vgn_system_component - LoginAction.perform: unable to locate user account for username [otadmin].
2014-12-22 11:42:51,733 [http-bio-9090-exec-7] ERROR com.vignette.portal.website.admin.internal.control.Controller - Request does not have valid synchronizer token.
2014-12-22 11:43:09,020 [http-bio-9090-exec-6] WARN com.vignette.portal.website.admin.components.vgn_system_component - LoginAction.perform: unable to locate user account for username [otadmin].

Even I have restarted Portal Server but still having same issue. Can someone help me to resolve this.

Thanks!

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Comments

Evan_Bench

Hi Bachir,

did you recently upgrade Portal? (using latest SP?). If so, did you use upgrade db option or did you re-create the db?

First check the portal user table to see if this user exists first (otadmin). "Select USERNAME from USERS". If the user still exists, then disable admin tokenizer by adding the following two lines to portal's properties.txt and restarting.

portal.admin.checkSyncToken=false
portal.nonce_manager=false

If the user does not exist, then re-create the admin user with "create_first_admin_account.bat" in the Portal bin directory. Then restart.

Evan

Evan_Bench

The SQL to check this user should be:

SQL> select USER_NAME from USERS;

USER_NAME
----------------------------------------------------------------
guest user
admin
ravi
isabel
bennie
evan
victoria
isabel
soumya
elinor

10 rows selected.

Look for 'otadmin' (or perhaps the username is something else like 'admin'?).

Evan_Bench

and as you are probably integrated with some kind of LDAP, before resetting the admin user in the db, also check your ldap settings to be sure this user exists in the dn configured in portal properties (or portal config menu under JNDI settings). That is, make sure that the portal admin user really exists in the DN configured in Portal. So, check there properties in your server console:

contextpool.default.naming.provider.url

contextpool.default.naming.security.principal

Khaled_Kadoura

Hi Evan,

Thanks for your prompt reply. We didn't update any patches and now Issue got resolved by restarting both nodes Again.

Thanks a Lot!

Khaled_Kadoura

Hi Evan,

Again I am getting Login Issue (System Error) and found below errors in Portal Log.

2014-12-22 14:02:20,361 [http-bio-8080-exec-6] ERROR com.vignette.portal.website.admin.components.vgn_system_component - LoginAction.perform: error occurred while validation login form bean.
com.vignette.portal.website.form.FormValidationException: Error validating the form bean data
   at com.vignette.portal.website.form.FormBean.validate(FormBean.java:123)
   at com.vignette.portal.website.admin.components.vgn_system_component.LoginAction.perform(LoginAction.java:68)
   at com.vignette.portal.website.admin.internal.control.Controller.processRequest(Controller.java:181)
   at com.vignette.portal.website.admin.internal.control.Controller.doPost(Controller.java:55)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.ConsoleAuthorizationFilter.httpDoFilter(ConsoleAuthorizationFilter.java:150)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.AdminContextFilter.httpDoFilter(AdminContextFilter.java:65)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.LegacySiteConsoleURLFilter.httpDoFilter(LegacySiteConsoleURLFilter.java:94)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.FailoverManagementFilter.httpDoFilter(FailoverManagementFilter.java:62)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.enduser.filters.AuthenticationFilter.doFilter(AuthenticationFilter.java:46)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.InitFrameworkFilter.httpDoFilter(InitFrameworkFilter.java:35)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.MultipartFilter.httpDoFilter(MultipartFilter.java:33)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.internal.StartupProtectionFilter.doFilterSingleInvocation(StartupProtectionFilter.java:102)
   at com.vignette.portal.website.internal.SingleInvocationFilter.doFilter(SingleInvocationFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.internal.EnvironmentalWrapperFilter.doFilterSingleInvocation(EnvironmentalWrapperFilter.java:56)
   at com.vignette.portal.website.internal.SingleInvocationFilter.doFilter(SingleInvocationFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
   at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
   at java.lang.Thread.run(Thread.java:724)
2014-12-22 14:04:15,787 [http-bio-8080-exec-9] ERROR com.vignette.portal.website.admin.internal.control.Controller - Request does not have valid synchronizer token.
2014-12-22 14:04:28,420 [http-bio-8080-exec-10] ERROR com.vignette.portal.website.form - FormBean.validate - Error validating the form bean data
org.apache.commons.validator.ValidatorException: Resources not defined for Validator
   at org.apache.commons.validator.Validator.validate(Validator.java:545)
   at com.vignette.portal.website.form.FormBean.validate(FormBean.java:120)
   at com.vignette.portal.website.admin.components.vgn_system_component.LoginAction.perform(LoginAction.java:68)
   at com.vignette.portal.website.admin.internal.control.Controller.processRequest(Controller.java:181)
   at com.vignette.portal.website.admin.internal.control.Controller.doPost(Controller.java:55)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.ConsoleAuthorizationFilter.httpDoFilter(ConsoleAuthorizationFilter.java:150)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.AdminContextFilter.httpDoFilter(AdminContextFilter.java:65)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.LegacySiteConsoleURLFilter.httpDoFilter(LegacySiteConsoleURLFilter.java:94)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.FailoverManagementFilter.httpDoFilter(FailoverManagementFilter.java:62)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.enduser.filters.AuthenticationFilter.doFilter(AuthenticationFilter.java:46)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.InitFrameworkFilter.httpDoFilter(InitFrameworkFilter.java:35)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.admin.internal.control.MultipartFilter.httpDoFilter(MultipartFilter.java:33)
   at com.vignette.portal.website.admin.internal.control.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:65)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.internal.StartupProtectionFilter.doFilterSingleInvocation(StartupProtectionFilter.java:102)
   at com.vignette.portal.website.internal.SingleInvocationFilter.doFilter(SingleInvocationFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at com.vignette.portal.website.internal.EnvironmentalWrapperFilter.doFilterSingleInvocation(EnvironmentalWrapperFilter.java:56)
   at com.vignette.portal.website.internal.SingleInvocationFilter.doFilter(SingleInvocationFilter.java:52)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
   at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
   at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
   at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
   at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
   at java.lang.Thread.run(Thread.java:724)

Thanks