WEM 8.5 Authentication issue with Active Directory

jponnu

Hi All,

We have three Environments, DEV/TEST using Test AD and PROD is using Prod AD.
There is no issue on DEV/TEST Environment but in Prod except superadmin other users not able to login and getting username/password incorrect.
For Testing purpose, Have pointed Test WEM to Prod AD, it works fine and didn't get any authentication/Authorization error.
Again Pointed Prod WEM to Test AD, Getting Same authentication error. Seems to be issue with WEM side not from AD side.

Note: if I logged as super admin then I can able to search users & groups without any issue. But those users not able to Login into Application even if that ID associated to Administrator Role.

Also I tried TAS Diagnostics page, except super Admin remaining IDs getting below errors.
"jayaram failed authentication. Make sure the shared secret is accurate"

Now, I am suspecting TAS only. Will it resolve by re-generate and re-deploy TAS application?

Please suggest if it is not related to TAS and how to resolve this issue.

Thanks
Jayaram

Eric Borisow

Hi Jayaram,

This may seem simplistic, but I have seen this error when the host or port was incorrect in the TAS configuration.  Check the vngTASDiag page and double-check the server and port that TAS is trying to connect to.  If that looks ok, check the Debug CDA logs for any errors.

Regards,

Eric