nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

http500 error with Sitemap tab

pann0204

Hi,

I have upgraded my TS 671 SP1 to TS 672 and then SP1, on Solaris 10.
There is issue with sitemaptab whenever I clicked on it it gives me http500 error. Pls share the solution if anyone has faced similar kinda issue. I have attached the error msg.

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: javax.servlet.ServletException: javax.servlet.jsp.JspException: Cannot find bean: "userHasWorkarea" in any scope
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:522)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:398)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:112)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)

root cause

javax.servlet.ServletException: javax.servlet.jsp.JspException: Cannot find bean: "userHasWorkarea" in any scope
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:852)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:781)
org.apache.jsp.livesite.Site.SiteMap.SiteMapEditor_jsp._jspService(SiteMapEditor_jsp.java:2376)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:112)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)

root cause

javax.servlet.jsp.JspException: Cannot find bean: "userHasWorkarea" in any scope
org.apache.struts.taglib.TagUtils.lookup(TagUtils.java:935)
org.apache.struts.taglib.bean.WriteTag.doStartTag(WriteTag.java:225)
org.apache.jsp.livesite.Site.SiteMap.SiteMapEditor_jsp._jspx_meth_bean_005fwrite_005f2(SiteMapEditor_jsp.java:10955)
org.apache.jsp.livesite.Site.SiteMap.SiteMapEditor_jsp._jspService(SiteMapEditor_jsp.java:1740)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:112)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.18 logs.

--------------------------------------------------------------------------------

Apache Tomcat/6.0.18

Thanks in advance.

Regards,
-Pann

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Comments

pann0204

Hi All,

Are there any issues with TS 672 sp1? as IWOV is still investigating this issue. Personally I donno anyone using TS 672 SP1 Smiley Sad

.

Wanna ask the forum, has anyone who has upgraded to TS 672 SP1 went fine at first go or has to log support cases with IWOV as I am doing and waiting for the solution.

Please comment

Regards,
-P

karel

It looks like I have the same problem.

the error is generated in "TeamSite/httpd/webapps/content_center/livesite/includes/Site/SiteMap/Panels.jsp". In previous versions of SitePublisher the line of code that produces the error allready exists == <bean:write name="userHasWorkarea"/> and it produces 'true' as result (or false probably, although i've never seen this)

But unfortiunate I've no idea what causes the absence of the userHasWorkarea bean.

As a SHORT-TERM!!! workaround, it is possible to manually edit Panels.jsp (replace <bean:write name="userHasWorkarea"/> with 'true').

Has Interwoven support allready replied to your support call, where they able to sort this out and provide a REAL solution (the workaround i just mentioned is NOT as solution!!!). If so, can you share it with us Pann0204?

pann0204

Hi guys,

We have found the root cause for this error.

This has happened because of few deleted users on whose names few of the default.site, and other files were locked.
To resolve this we have extracted the deleted user ids from our LDAP server and mapped the same to an existing admin ID using iwidmap.

Regards,
Pawan

keithcolb

Is it possible for you to expand on the resolution to this Pann?

I have the exact same issue but unfortunately I don't really understand what you posted as the resolution.

Thank You

pann0204

Hi Guys,

IWOV says to do iwidmap after you bring a store from any other environment along with tsuser.xml,tsgroups.xml. I have extracted and imported all the group and user IDs using iwidmap command, and then de-activated and activated the store. This has resolved the problem.

PS: Do a quick check on all sites and see the 'default.sitemap' is having proper permissions.

There is a bug in TS 672 SP1/SP2 where the files/folders in the workarea doesn't list and you see html snippets in the workarea, infact there are many forms of the same bug. And if your default.sitemap is present in any of these defected folder then this http 500 error exception comes in. uffff too many things, hopefully IWOV will resolve this in there forth coming versions.

Regards,
Pawan

ivanho

Hi Pann,

Do you mind explaining further what do you mean by:

"PS: Do a quick check on all sites and see the 'default.sitemap' is having proper permissions.

[ivan] i have done a check on default.sitemap/default.site, basically full control is granted to iweveryone for those users allowed to edit sitemap

There is a bug in TS 672 SP1/SP2 where the files/folders in the workarea doesn't list and you see html snippets in the workarea, infact there are many forms of the same bug. And if your default.sitemap is present in any of these defected folder then this http 500 error exception comes in"

[ivan] What is the meaning of files/folders in workarea "doesn't list" ? And the default.sitemap is present in defected folder ?

MapValueFromKeyDSToMainDS.rptdesign

pann0204

Hi Pann,

Do you mind explaining further what do you mean by:

"PS: Do a quick check on all sites and see the 'default.sitemap' is having proper permissions.

[ivan] i have done a check on default.sitemap/default.site, basically full control is granted to iweveryone for those users allowed to edit sitemap

There is a bug in TS 672 SP1/SP2 where the files/folders in the workarea doesn't list and you see html snippets in the workarea, infact there are many forms of the same bug. And if your default.sitemap is present in any of these defected folder then this http 500 error exception comes in"

[ivan] What is the meaning of files/folders in workarea "doesn't list" ? And the default.sitemap is present in defected folder ?

.

don't worry about all this, check with your IWOV support they've a patch for this issue.

Regards,
Pawan

ivanho

Alright. I am contacting Interwoven Support.

Apparently my issue is caused by an invalid character that the XML cannot parse.

Now i am checking whether can i get the sitemap content file to rectify the invalid character so the sitemap can go through.