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Random failure of eventsubsystem and iwauthen processes

meOHmai

Hi -

We recently migrated from TeamSite 6.5 SP3 running on Solaris 8 to TeamSite 6.7.1 SP1 running on Solaris 10. Users are unable to log into TeamSite on a regular basis. It turns out the eventsubsystem and iwauthen processes were being killed (all others were fine). Restarting TeamSite usually gets rid of the issue, but it's becoming a problem. Here are some errors from log files:

iwserver.log

ERROR: Failed to stop Interwoven Servlet Engine. Check /iwui/servletd_out.log
ERROR: Cannot connect, server is probably not running.

servletd_out.log

2009-02-11 17:39:21,447 [http-8080-Processor21] ERROR com.interwoven.ui.teamsite.auth.CSClientContext () - Unexpected authentication failure
2009-02-11 17:39:25,184 [http-8080-Processor25] ERROR com.interwoven.ui.teamsite.auth.CSClientContext () - Unexpected authentication failure
2009-02-11 18:07:47,242 [main] ERROR com.interwoven.modeler.jmsclient.JobFinishedListener () - javax.jms.IllegalStateException: Cannot perform
operation - session has been closed
2009-02-11 18:07:47,243 [main] ERROR com.interwKilling: 22950

IWOV support has no idea why. Wanted to reach out to the community to see if anyone has experienced this problem before. Thank you.

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nbwoven

Was this a on the box upgrade or was the BS migrated ?

nbwoven

Could you briefly list out the sequence of upgrade steps that you executed ?

meOHmai

Was this a on the box upgrade or was the BS migrated ?

These are brand new Solaris 10 servers. We performed a fresh install of all Interwoven applications and copied custom code over. The steps to migrate the BS are as follow:
- restore a copy of 6.5 BS to 6.7.1 server
- executed a series of iwmigrate commands to copy/convert a range of editions/staging/workarea

Could you briefly list out the sequence of upgrade steps that you executed ?

The sequence of upgrade steps is as follow:
- Base TeamSite 6.7.1 release
- Base Search 2.1 release
- TeamSite 6.7.1 Service Pack 1
- Search 2.1 Service Pack 1
- OpenDeploy 6.1.1
- OpenDeploy Admin 6.1.1
- MetaTagger 4.0

Please let me know if you need other information. Thanks in advance for your help.