Media are getting deleted from website after Integration

Hillin_Glittus
Hillin_Glittus
in Digital Asset Management #1

Hello Experts,

We have one serious concern with respect to OpenText Integration with Hybris. 
- Hybris Integration is Successful - Renditioning of assets are successful - Product cockpit assignment is successful- WCMS assignment is successful 
Now the issue is after Integration approximately after 24 hours medias in the our website are getting erased leaving no trace of log as well. Which is a serious issue 
Please note even the logs of cronjobs are getting erased from Hybris. We suspected it may be because of Hybris Cron Job which will be deployed by DAMLink so we disabled it but also the medias from the website are getting erased. 

Also Does Hybris has mechanism to erase the medias ? 

Please assist

Thanks,

Hillin

Comments

  • Xaver_Fischer
    Xaver_Fischer E
    #2

    Hi Hillin,

    The OTMM integration and especially the OTMM cronjobs do not delete Medias - neither files directly and also not Media Items.

    Btw.: There is an OTMM cronjob called otmmAssociationPurgeJob. The purpose of this job is to remove OtmmAssignmentStatus items with final success status "synchronized". So nothing to do with your problem.

    There must be some other cronjob that ran at that time? There is e.g. a Hybris cronjob with a "suspicious" name called removeOrphanedFilesJob?

    Best regards, Xaver

  • Vishwas_Benjamin
    Vishwas_Benjamin
    #3

    Dear All,

    The issue was due to Caching in Hybris. After we changed the Cache setting in Hybris the issue was re solved. 

     

    Thanks Xaver

    regards,

    Vishwas

  • Xaver_Fischer
    Xaver_Fischer E
    #4

    Just to be clear ;-):

    The issue was NOT related to OTMM integration, but caused by a custom StorageStrategy implementation, which had the mentioned issues with the cache settings of Hybris Media subsystem.

    Best regards, Xaver

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