Media are getting deleted from website after Integration

Hello Experts,

We have one serious concern with respect to OpenText Integration with Hybris.
- Hybris Integration is Successful - Renditioning of assets are successful - Product cockpit assignment is successful- WCMS assignment is successful
Now the issue is after Integration approximately after 24 hours medias in the our website are getting erased leaving no trace of log as well. Which is a serious issue
Please note even the logs of cronjobs are getting erased from Hybris. We suspected it may be because of Hybris Cron Job which will be deployed by DAMLink so we disabled it but also the medias from the website are getting erased.

Also Does Hybris has mechanism to erase the medias ?

Please assist

Thanks,

Hillin

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Xaver_Fischer

Hi Hillin,

The OTMM integration and especially the OTMM cronjobs do not delete Medias - neither files directly and also not Media Items.

Btw.: There is an OTMM cronjob called otmmAssociationPurgeJob. The purpose of this job is to remove OtmmAssignmentStatus items with final success status "synchronized". So nothing to do with your problem.

There must be some other cronjob that ran at that time? There is e.g. a Hybris cronjob with a "suspicious" name called removeOrphanedFilesJob?

Best regards, Xaver

Vishwas_Benjamin

Dear All,

The issue was due to Caching in Hybris. After we changed the Cache setting in Hybris the issue was re solved.

Thanks Xaver

regards,

Vishwas

Xaver_Fischer

Just to be clear ;-):

The issue was NOT related to OTMM integration, but caused by a custom StorageStrategy implementation, which had the mentioned issues with the cache settings of Hybris Media subsystem.

Best regards, Xaver