Content Workspace session timeout

Hi there,

We are evaluating the client side options for extending the content worspace session timeout from the default value. Tried the below options:

Option 1: Using setTimeout function, making ajax call to '/content/' every 15 mins. We could see response 200 from the dev tools every 15 mins on this request. However the session expires after 30 mins.

Option 2: Using 'vui.ui.workspace.go(userClass)' instead of an ajax call to '/content'. Where 'userClass' corresponds to a selected navigation item. The page refreshes and the session is extended in this case. However the user experience is not that great.

Anyone now of any other way?. Please let me know.

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Trilochan_Singh

What is the version of WEM ?

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Content Workspace session timeout

Posted by mansoor.haider@metrolinx.com (Haider, Mansoor) On 07/23/2018 09:59 AM

Hi there,We are evaluating the client side options for extending the content worspace session timeout from the default value. Tried the below options:Option 1: Using setTimeout function, making ajax call to '/content/' every 15 mins. We could see response 200 from the dev tools every 15 mins on this request. However the session expires after 30 mins.Option 2: Using 'vui.ui.workspace.go(userClass)' instead of an ajax call to '/content'. Where 'userClass' corresponds to a selected navigation item. The page refreshes and the session is extended in this case. However the user experience is not that great. Anyone now of any other way?. Please let me know.

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Mansoor_Haider

it is 16.2.1.

Trilochan_Singh

Option 3: Show the session timeout countdown at the banner, when it’s going to be 5 min remains for session timeout show alert to user for save data and navigate to another page on WEM to keep the session active.

Rajesh_Karuturi

Looks to be you are describing the same issue as mentioned in the bug VCM-65085, which was fixed in the latest release. If required, please contact customer care for more details.

Trilochan_Singh

As he is using WEM 16.2.1 , the fix is already there for VCM-65085.

Rajesh_Karuturi

No Trilochan. It is part of the upcoming release.

Trilochan_Singh

Thanks Rajesh, I remember I got the fix for this issue.J

Mansoor_Haider

Thanks Trilochan and Rajesh. For now we found a workaround which is to append a hidden iframe to the body, which loads '/content'. This seem to work fine.

However I would like to understand more about the defect, what exactly gets fixed?.

1. Is it the issue seen while making ajax call?. meaning can we implement the ajax calls?. or something else?.

Please clarify, as we would ideally like to move away from the iframe apparoach unless that is the only approach.

PS: We are not exploring the option to alert the user to take an action (just before session expiry), but rather a solution which simply does the action for the user in the background, say every 15 mins.

Trilochan_Singh

VCM-65085 – Session timeout

User is getting timeout (even s/he is actively working) after 30 mins of login to system. System is not considering active (navigating to pages) session, user will get alert as session expire and login page appears after the alert.

Mansoor_Haider

Thanks a lot Trilochan..