Grouptask retainowner - Email to the task owner

The problem is as follows: An author submits a file, the file goes to a group of editors for editing (grouptask EditorReview), the editor approves and passes it on to a designer, the designer rejects at this point and sends it back to the editor. This editor should be the one who had taken up the task in EditorReview earlier. We have used "retainowner="t" for that. This is working fine. But a mail should also go to this editor notifying him of the task. How to send this mail to the specific editor without sending it to the entire group of editors who share the EditorReview task?What wil be the variable used for the receipient in the e-mail?

Find more posts tagged with

Comments

Migrateduser

The answer -- as usual -- depends upon which email script you are using.

If you use template-based email (iw_solution_email.ipl), you can use a header template to send the message to the owner, if there is one, or to the whole set of "shared by" users if there isn't an owner.

See my message in the thread "Template Based Email - grouptask" for a possible solution.

Brinko Kobrin
Interwoven Staff Engineer

mukul

but i am using the iwsend_mail.ipl and the setowner.ipl for the
owner.

Migrateduser

I don't know any easy way to do exactly what you want to do using a single external task with iwsend_mail.ipl in its command.

Here are some approaches that you might consider:

Create two separate email tasks (one for the initial notification and one for return to editor)
Copy iwsend_mail.ipl to create a customized email command with this enhanced ability
Create a script that wraps iwsend_mail.ipl and invokes it with different arguments in the two different contexts, or
Use iw_solution_email.ipl instead (on TS5.5.2).

So many possibilities...

Brinko Kobrin
Interwoven Staff Engineer

mukul

I was very late in replying.But i tried the iw_solution_email.ipl
which doesn't work with the group task.Because when i see
the log file it says <addr><no user>@localhost</addr>
for the receipient mail.How to solve this problem?

Migrateduser

Let me repeat what I wrote in my earlier message:

If you use template-based email (iw_solution_email.ipl), you can use a header template to send the message to the owner, if there is one, or to the whole set of "shared by" users if there isn't an owner. NOTE: I did not say that the example header templates in 5.5.2 have this functionality.

See my message in the thread "Template Based Email - grouptask" for a possible solution. This message shows you how you can create such a header template.

Brinko Kobrin
Interwoven Staff Engineer

1031_001.pdf

emf.zip

Migrateduser

If you're running on Solaris, I have done this with the Template Based Email header template. Email me and I can show you how I did it. If you're using Windows, the solution would be very similar as long as you know how to extract the individual users from a group.

Dave Smith
Sr. Software Engineer
Nike, Inc.
(503) 671-4238
DavidH.Smith@nike.com