TemboBox Sharing

Good day

I have setup Tempo Box 16.1 and integrate with CS 16.2. All seems to be working ok except when a document or folder in TempoBox is shared. To my understanding and assumption is that the person(s) should get an email notification that there is a tempo box share with the link, just like DropBox does. It is correct?

I have configure the Mail setting sent a test email which works 100%. The person who is shared with does not get an email at all. I elevated the TomCat (gateway) and I can see the following entries: Apologies for the long log extract.

2019-10-31 11:44:48.009 DEBUG org.springframework.beans.factory.support.DefaultListableBeanFactory - Returning cached instance of singleton bean 'awgProxyWhitelist'
2019-10-31 11:44:48.808 DEBUG com.querydsl.jpa.impl.JPAQuery - select min(notification.seqNo) from Notification notification
2019-10-31 11:44:48.810 DEBUG com.querydsl.jpa.impl.JPAQuery - select max(notification.seqNo) from Notification notification
2019-10-31 11:45:48.812 DEBUG com.querydsl.jpa.impl.JPAQuery - select min(notification.seqNo) from Notification notification
2019-10-31 11:45:48.813 DEBUG com.querydsl.jpa.impl.JPAQuery - select max(notification.seqNo) from Notification notification
2019-10-31 11:46:48.816 DEBUG com.querydsl.jpa.impl.JPAQuery - select min(notification.seqNo) from Notification notification
2019-10-31 11:46:48.818 DEBUG com.querydsl.jpa.impl.JPAQuery - select max(notification.seqNo) from Notification notification
2019-10-31 11:47:31.137 DEBUG com.opentext.otag.api.service.impl.NotificationSeqNoBoundServiceImpl - Retrieving notification min sequence number
2019-10-31 11:47:31.138 DEBUG com.opentext.otag.services.impl.ClusterServiceImpl - ClusterMessage JPACommand{messageId='11534f0f-b0ef-4adb-9293-4423ec8ccd6f'} will not be send, there are no group members to send to at this time
2019-10-31 11:47:31.138 DEBUG com.opentext.otag.persistence.impl.NotificationRepoImpl - Retrieving user notifications for [email protected] since seqNo 0
2019-10-31 11:47:31.139 DEBUG com.querydsl.jpa.impl.JPAQuery - select notification from Notification notification where notification.username = ?1 and notification.seqNo > ?2 and notification.isFinished = ?3 and notification.availableToClients = ?4 order by notification.seqNo asc
2019-10-31 11:47:31.142 DEBUG com.opentext.otag.services.contract.notifications.NotificationService - Time to get 0 user events without filter: 0.003355
2019-10-31 11:47:31.142 DEBUG com.opentext.otag.persistence.impl.NotificationRepoImpl - Retrieving client notifications for 3ded8142-a43c-4d41-8da8-8a42c2ba38f5 since seq no 0
2019-10-31 11:47:31.143 DEBUG com.querydsl.jpa.impl.JPAQuery - select notification from Notification notification where notification.availableToClients = ?1 and notification.clientId = ?2 and notification.seqNo > ?3 order by notification.seqNo asc
2019-10-31 11:47:48.819 DEBUG com.querydsl.jpa.impl.JPAQuery - select min(notification.seqNo) from Notification notification
2019-10-31 11:47:48.821 DEBUG com.querydsl.jpa.impl.JPAQuery - select max(notification.seqNo) from Notification notification
2019-10-31 11:48:48.822 DEBUG com.querydsl.jpa.impl.JPAQuery - select min(notification.seqNo) from Notification notification
2019-10-31 11:48:48.823 DEBUG com.querydsl.jpa.impl.JPAQuery - select max(notification.seqNo) from Notification notification
2019-10-31 11:49:48.004 DEBUG org.springframework.beans.factory.support.DefaultListableBeanFactory - Returning cached instance of singleton bean 'AWGProxyWhitelist'
2019-10-31 11:49:48.007 DEBUG org.springframework.beans.factory.support.DefaultListableBeanFactory - Returning cached instance of singleton bean 'awgUrlRewriter'
2019-10-31 11:49:48.009 DEBUG org.springframework.beans.factory.support.DefaultListableBeanFactory - Returning cached instance of singleton bean 'awgProxyWhitelist'
2019-10-31 11:49:48.826 DEBUG com.querydsl.jpa.impl.JPAQuery - select min(notification.seqNo) from Notification notification
2019-10-31 11:49:48.827 DEBUG com.querydsl.jpa.impl.JPAQuery - select max(notification.seqNo) from Notification notification
2019-10-31 11:50:48.829 DEBUG com.querydsl.jpa.impl.JPAQuery - select min(notification.seqNo) from Notification notification
2019-10-31 11:50:48.830 DEBUG com.querydsl.jpa.impl.JPAQuery - select max(notification.seqNo) from Notification notification
2019-10-31 11:51:09.675 DEBUG com.opentext.otag.api.service.impl.NotificationSeqNoBoundServiceImpl - Retrieving notification min sequence number
2019-10-31 11:51:09.676 DEBUG com.opentext.otag.persistence.impl.NotificationRepoImpl - Retrieving user notifications for [email protected] since seqNo 0
2019-10-31 11:51:09.676 DEBUG com.opentext.otag.services.impl.ClusterServiceImpl - ClusterMessage JPACommand{messageId='b1c2779b-16fb-4fc5-b9bb-7873c9d2d1fc'} will not be send, there are no group members to send to at this time
2019-10-31 11:51:09.676 DEBUG com.querydsl.jpa.impl.JPAQuery - select notification from Notification notification where notification.username = ?1 and notification.seqNo > ?2 and notification.isFinished = ?3 and notification.availableToClients = ?4 order by notification.seqNo asc
2019-10-31 11:51:09.679 DEBUG com.opentext.otag.services.contract.notifications.NotificationService - Time to get 0 user events without filter: 0.003112
2019-10-31 11:51:09.679 DEBUG com.opentext.otag.persistence.impl.NotificationRepoImpl - Retrieving client notifications for 3ded8142-a43c-4d41-8da8-8a42c2ba38f5 since seq no 0
2019-10-31 11:51:09.680 DEBUG com.querydsl.jpa.impl.JPAQuery - select notification from Notification notification where notification.availableToClients = ?1 and notification.clientId = ?2 and notification.seqNo > ?3 order by notification.seqNo asc

What is this "messageId='11534f0f-b0ef-4adb-9293-4423ec8ccd6f'} will not be send, there are no group members to send to at this time" mean? The tempo box user has a valid email address.

How do I troubleshoot this? Thanks in advance.

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