xCP auto activitity
We have upgraded our environment from 6.7 to 16.4 P20. We have developed an xCP application in xCP 16.1.7.
In our environment, the application doesn't want to create a folder, which is the first auto activity on the workflow.
If we run the process in xCP Designer on debug mode everything works perfectly the folder gets created in the cabinet.
But when we run the application on the browser, the folder never gets created.
When we check workflow reporting in DA, the workflow shows as running and all the tasks status show as Future.
We have opened a ticket with Opentext but it's been five days now, they keep asking for more logs to analyze without a solution.
When OpenText engineers run our application on their environment everything works accordingly.
I ran : http://:/bpm/servlet/DoMethod and it shows that the Java Method is running.
I have also ran these two API's with no issues
API>retrieve,c,dm_method where object_name = 'BPSIntegration'
What could be the problem and how do we resolve this issue?